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Damaged / Lost Metro Bus Pass

WHAT IF MY BUS PASS IS LOST, STOLEN, DAMAGED OR WON’T SCAN PROPERLY?

Students may report a lost, stolen, damaged or malfunctioning bus pass in the following Madison College locations:        

Downtown Campus
Student Life Office, Room D125, (608) 259-2929  

South Campus 
Room 103, (608) 243-4200     

Truax Campus
Student Life Office, Room C1420, (608) 246-6224       

West Campus
Welcome Center, (608) 246-6100

There is no charge for replacement of a lost or stolen bus pass. Madison College students may receive one bus pass replacement per semester or summer. As soon as a bus pass is reported as being lost or stolen, it is deactivated in the system and can no longer be utilized.

Students who lose their replacement bus pass will need to purchase future ride passes from Metro Transit.