Dispute of Charges

You are responsible for charges on your student account.

If you believe charges on your account are incorrect due to a billing error, you have 60 calendar days from the class start date to dispute the balance.

If your reason for dispute is related to coursework and/or instruction, please refer to Student Concerns and Complaints

The following situations may qualify for a Dispute of Charges:

  • Swap or Section Change that was entered as an Add/Drop.
  • Madison College website technical difficulties prevented you from dropping your classes during the refund period in your myMadisonCollege Student Center. 

Exclusions - The following are not grounds for a Dispute of Charges:

  • Failure to drop classes during the refund period
  • Non-attendance of a class
  • Extenuating Circumstance
  • Failure to receive an invoice
  • Situations that are academic in nature, e.g., coursework and/or instruction. Please refer to Student Concerns and Complaints.

To learn more about what is considered for a Dispute of Charges, as well as how to make the request, visit askMadisonCollege FAQ Do I qualify for a Dispute of Charges?. If you have additional questions, call the Enrollment Center at (608) 246-6210.