Viewing email using your college email

Once you have logged into your college web email, you can view, reply to or forward emails. 

When your email opens, your Inbox displays consisting of a number of toolbars and panes.

OWA interface

Browser Toolbars: used to navigate the browser.
Toolbar: used to perform email actions. Will change depending on view selected.
Navigation Pane: lists all folders, both for mail and other Outlook functions.
Message/View Pane: displays contents of the selected folder.
Reading Pane: displays the body of the selected email message.

Sorting and Grouping Messages 

You may sort messages by a variety of filters, including Date, Size, From, or Subject. In the top of the Message Pane, click the Arrange by or Conversations by bar. A list of sorting options will display.

Conversation View is an additional sorting feature that displays messages in threaded groups, so that messages are grouped by conversation topic. The Reading Pane to the right displays the active message in the conversation, and the most recent email displays at the top of the group. Filed messages, deleted messages, and sent messages also appear in the Conversation View in the Reading Pane. Video: Using Conversation View from Microsoft.

Reading messages

If you double-click a message in the Inbox, the message will open in a separate tab or window.

Or, In the main window or Message Pane, click an email message. Contents of the email will display in the Reading Pane (located to the right of the Inbox).

Reading Pane

The Inbox is split into 3 sections by default, with folders displayed in the leftmost Navigation Pane, messages displayed in the middle Messages Pane and the Reading Pane displaying message content on the right hand side. The Reading Pane displays by default.


Your college email has a number of system folders, such as Inbox, Drafts, and Sent Items, and you cannot move, rename, or delete any of these folders. But you can create your own folders to help with the task of organizing your mail. After you create them, the new folders will be listed alphabetically in the Navigation Pane.

To move a message to a folder: Select the message, Click on the Move button. Choose Move to Folder or Copy to Folder, Select the folder, then Click Move or Copy.

Reply to an email

  1. Click on the Reply button in the Outlook Web App toolbar or click on Reply in the message window.
  2. The Reply window will open. The To: line will already include the name of the sender of the message. The Subject is also included.
  3. By default the original message appears at the bottom of the reply. Any or all of the original message can be deleted by clicking the mouse, dragging it, and clicking the Delete button.
  4. Type your response.
  5. Click on the Send button to send the message.

Forward an email

  1. Click on the Forward button in the toolbar or click on Forward in the message window.
  2. The Forward window will open.
  3. Address the message and add any additional information. 
  4. Click on the Send button to send the message.

Use Forwarding and Rules


Automatically forward all e-mail sent to your 365 student webmail account to another account.

  1. Go to Options > Account > Connected Accounts.
  2. Under Forwarding, enter the e-mail address of the account you want all e-mail to be forwarded to.
  3. If you want to keep copies of messages that are sent to your account, select Keep a copy of forwarded messages.
  4. Click Save to save your changes and start forwarding all incoming messages to another account.

Inbox Rules

You can create Inbox Rules to automatically perform specific actions on messages as they arrive, based on criteria you select. For example, you might automatically move all incoming email from a particular sender to a specific folder,set up an autoreply, or redirect email to another account.

Information from Microsoft about working with rules:

Delete email

  • To delete an open message, click the Delete button on the toolbar. The message is deleted when you click the icon.
  • To delete a message in the message listing, right click the message and choose Delete, or select the message(s) and choose Delete.
  • Deleted messages are moved to the Deleted Items folder.
    • Items in the Deleted items folder will generally be kept for 14 days before being automatically permanently deleted.
    • If you want to permanently delete items from your Deleted Items folder before they are automatically removed, click on the Trash icon on the menu bar.
    • Permanently deleted items cannot be recovered.

Navigating your college email - 2 minute Quick Guide Video Podcast

More information and help

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