This six-part series of non-credit courses is designed for those desiring a supervisory/leadership position, those recently promoted or hired into a supervisory/leadership position, and anyone who has been in a supervisory/leadership position and is looking to further develop their leadership skills. Key topics and competencies covered include assessing your leadership style, effectively communicating and delegating, coaching others for peak performance, setting goals, and resolving workplace conflicts.
This training uses materials that have been thoroughly developed and proven, as well as a certified leadership facilitator. On-line instruction is available if participants are unable to attend a particular classroom session. Upon successful completion of this series participants will receive their Foundations of Leadership Certificate and are eligible to progress to the next series of Leadership topics and competencies, Essentials of Leadership.
You do not need to pursue the Certificate to take any of these courses and you do not need to formally enter any program to earn this certificate. You will automatically earn the Certificate if you complete these required courses with Satisfactory grades within 3 years. It is recommended that participants begin with the first two courses, Your Leadership Journey and Communicating for Leadership Success.
This introductory course in the Foundations of Leadership Certification series arms a new or prospective leader with the knowledge and skills they need to confront the challenges they face early in their leader career. The course encourages the learner to think about the transitions that newer leaders face and how to handle those challenges. They are introduced to three leadership differentiators that are most important to building a positive reputation as well as contributing to the organization’s success. Learn how to reduce stress, act with authenticity to build trust, and bring out the best in others to enhance engagement and capacity.
Organizations need leaders who can do more and be more in order to succeed in today’s complex environment. They need frontline leaders with strong interpersonal skills who can get things done by mobilizing and engaging others. This required course in the Foundations of Leadership Certification series helps leaders communicate effectively so they can spark action in others. The course teaches leaders the interaction essentials they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond.
Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations, or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient interactions.
Today’s business environment challenges organizations to increase productivity, improve quality, shorten cycle time, and reduce costs. An unfortunate but natural byproduct of these challenges is conflict. While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can, if allowed to escalate, result in damage to critical working relationships. This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage.
People are more engaged and strive for better results when they feel ownership of their work process and outcomes. Unfortunately, leaders fail to engage and reinforce this sense of ownership during performance management discussions. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader to a shared responsibility between leader and employee. This shift builds employee ownership and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees.
Delegation is a critical skill for leaders in today’s “do more with less” business environment. Fewer resources, changing motivations, virtual employees, and global workforces are just a few of the challenges leaders face as they attempt to meet ever-increasing workplace demands. In this course, leaders learn the skills they need to address these challenges, gain the commitment of team members, develop individual skills and abilities, and enhance the overall capability and capacity of their teams and, ultimately, the organization. Leaders learn to identify the tasks they need to delegate, select the most appropriate individuals, assess capabilities and commitment, and plan the delegation discussion. That discussion includes the level of decision-making authority, amount of support, and methods for monitoring progress and measuring results.
To register, obtain the 5-digit class number from the links above and phone (608) 258-2301. If you have never taken a class here before, you can facilitate enrollment by creating a student account before trying to register.