This is not an exhausted list of issues and solutions but will serve as forum to provide as much as possible known information. If you have additional questions or if your do not see a solution for your question, please contact the help desk at (608) 246-6666 or email the help desk.
Where do I request my Blackboard Term Shell for the semester? (link takes you to request form)
You will notice that your course lists (unavailable) after the title of the course in the My Blackboard page. This means that students cannot get to it! You will have to make it available to them. To do that:
Master and Other courses seem to have the Home Page content area and menu option while Term courses that were restored in the new system do not have the Home Page option. This is a known issue that can not be resolved at this time. We have tested the course copy from Master courses which will be the work flow to create new term courses in the spring. When a term course is requested, the shell will be created and the Home Page will appear in the menu and as the default landing page.
Master courses are a class shell created in Blackboard for use as a template to copy to term course shells. A master course is for development only and will not receive student rosters. Master courses are identified by the abbreviation of MASTER in the Course ID field. In the new Blackboard 9.1 system, Instructors will not have the ability to add rosters to master courses. Rosters will only be available in Term courses.
Term courses are a class shell created for single term use (i.e. Fall 2011). A term shell must be created for each term Blackboard is used for a course and will automatically receive daily updates of student rosters. A term shell is the only class shell that should be used for students. Term courses are identified by the catalog ID such as 10003_1210 in the Course ID field.
Other courses are non courses that are used for portfolios, department web pages and organizations/committees. Instructors/owners of the ther courses will have the ability to add members to the other course. Rosters will not be supported or updated in "other" courses. Other type courses will be identified by the abbreviation of OTHER in the Course ID field.
The resource page for the recommended and optional plug-ins for the Blackboard 9.1 system are located on our website at Browser Compatibility. It will be necessary to check your browser plug-ins and add-ons before you interactive with the Blackboard system. This will reduce some issues with certain functionality working in the course.