Madison College Help Desk

Service Status
Service is online! Blackboard
Service is online! myMadisonCollege
Service is online! Network / Internet
Service is online! Student / Staff Email
Service is online! Other System(s)

Scheduled Maintenance Information

Monday through Friday (unless otherwise noted)

PeopleSoft (Finance, HR and Student): 6:00 am - 7:00 am
Blackboard: 6:00 am - 7:00 am
VDI: Nightly outage window (rolling) 1:00 am - 5:00 am &
       Monthly outage window every third Saturday 5pm - 2am
Win 7 (SCCM - Microsoft updates): Thursdays at 3:00 am
Servers: 6:00 am - 7:00 am
Exchange/Cisco: 6:00 am -7:00 am

Contact Information
Email the Help Desk!

Email

Use this form to email the help desk. Emails from the TS Help Desk will come from the new ServiceNow Operations platform:

TS Help Desk
madisoncollege@service-now.com

Call the Help Desk!

Call

Call us at (608) 246-6666

Monday - Thursday hours:
7:00 am - 6:00 pm

Friday hours:
7:30 am - 4:30 pm

Saturday hours:
7:00 am - 3:00 pm

Walk-in for help!

Walk-in

Room B2277
Truax Campus

Monday - Thursday hours:
7:00 am - 4:30 pm

Friday hours:
7:30 am - 4:30 pm

No walk-in support available on Saturday

Student Computer Help Desk For student assistance, please contact the: Student Computer Help Desk. Phone: 608-243-4444

Help Desk News

Tue, 07/28/2015 - 3:58pm

Technology Services is planning on replacing equipment in the data center at the Madison College Truax campus which will cause an interruption to network/web services at all campuses and from the internet.

This temporary outage will be on Sunday, August 2nd, from 6:00AM until 12:00PM.

** Internet services at all Madison College campuses will be unavailable during this time.

 

  • Students, staff, and faculty working at all  Madison College campuses will not have access to the public internet. Some of the Madison College services affected include myMadisonCollege, web email, Blackboard, Workday, and ServiceNow.
  • Students, staff, and faculty working outside of Madison College will not have access to Madison College hosted web/network services during this outage.  Some of the Madison College services affected include myMadisonCollege, Blackboard, Workday, Madison College email, VDI, and VPN.

Technology Services apologize for any inconvenience this may cause and appreciate your understanding during this interruption in service.