The following courses are offered online:
10185110 - Managing For Quality - 3 credits
This course examines the manager’s role in a quality-focused organization.
Students will be introduced to:
- The four basic functions of management (Planning, Organizing, Directing and Controlling) as practiced in an environment that focuses on employee participation.
- The management philosophies of Crosby, Deming, and Juran.
- The concept of Teams/Teamwork, Common and Special Variation and Implementation Strategies.
10185112 - Employee Involvement in Quality - 3 credits
In this course, learners will:
- Explore the importance of groups in improving quality and productivity.
- Examine the stages of group development.
- Examine the factors that affect group performance will be identified.
- Be introduced to the concepts of team building, team facilitation, and conflict resolution.
10185111 - Understanding Organizational Change - 3 credits
In this course learners will:
- Analyze the process of organizational change.
- Learn strategies on how to be agents for change.
- Learn how to overcome and work through resistance to change.
- Gain an understanding of how to implement and standardize project improvements.
- Be introduced to organizational models for total quality improvement.
10185116 - Introduction to Quality Systems - 3 credits
This course will provide learners:
- With an introduction to QS/ISO 9000 standards and Six Sigma approaches for system improvement.
- Their uses in lowering costs associated with waste, rework and process variation.
- The opportunity to practice the processes of planning, documenting, implementing, assessing and maintaining a quality system through the application of these concepts using their own work experience.