business-management

Madison College School Offices

Quality Management Certificate Course List

The following courses are offered online:

10185110 - Managing For Quality - 3 credits
This course examines the manager’s role in a quality-focused organization.
Students will be introduced to:

  • The four basic functions of management (Planning, Organizing, Directing and Controlling) as practiced in an environment that focuses on employee participation.
  • The management philosophies of Crosby, Deming, and Juran.
  • The concept of Teams/Teamwork, Common and Special Variation and Implementation Strategies.
     

10185112 - Employee Involvement in Quality - 3 credits
In this course, learners will:

  • Explore the importance of groups in improving quality and productivity.
  • Examine the stages of group development.
  • Examine the factors that affect group performance will be identified.
  • Be introduced to the concepts of team building, team facilitation, and conflict resolution.
     

10185111 - Understanding Organizational Change - 3 credits
In this course learners will:

  • Analyze the process of organizational change.
  • Learn strategies on how to be agents for change.
  • Learn how to overcome and work through resistance to change.
  • Gain an understanding of how to implement and standardize project improvements.
  • Be introduced to organizational models for total quality improvement.


10185116 - Introduction to Quality Systems - 3 credits
This course will provide learners:

  • With an introduction to QS/ISO 9000 standards and Six Sigma approaches for system improvement.
  • Their uses in lowering costs associated with waste, rework and process variation.
  • The opportunity to practice the processes of planning, documenting, implementing, assessing and maintaining a quality system through the application of these concepts using their own work experience.