SDS Operations Project Request

Please complete this form to refer issues, problems, projects or other requests to the Student Development & Success Operations office. Provide as much information as possible including URLs and/or attachments.

Please indicate the option that best describes your request or issue. A single choice allowed.

COMMUNICATION/CAMPAIGN - Communication drafting, designing, editing, updating or reviewing; Campaign development/setup, documenting, planning, executing, measuring/assessing; web administration.

MALFUNCTION - troubleshooting software issues or errors, determining best solution and documenting resolutions; Duplicate contact records in the CRM; Issues with Active Data, Advocate, Brainshark, RightNow or Qnomy. For all other system issues, contact the Helpdesk at X6666 or helpdesk@madisoncollege.edu.

PROJECT REQUEST - A project is a one-time, multi-task job that has clearly defined starting and ending dates, a specific scope of work to be performed, a budget and a specified end product or outcome.

REPORT- design/development, update, scheduling delivery, interpretation/analysis. Please specify target system for report deployment or data origin.

SUPPORT SERVICES - This includes general information, purchasing, budget monitoring/review, equipment inventory, event planning or Telecom system support.

TRAINING/DOCUMENTATION - Training on a system or process either in-person, online or self-guided. This could also include development of a training video or document.

USER SECURITY/ACCESS - Access to systems for new users, user access change or network access, configuration and architecture.

We will do our best to accommodate your desired deadline. Response timelines will vary based on the size and scope of your issue/project and how your issue/project fits with college strategic planning priorities.
Be as specific as possible to describe what is occurring or what you are requesting. Attach screenshot documents as necessary to support your issue referral.

Maximum file size is 2MB. Accepted files include: gif, jpg, png, pdf, doc, docx, ppt, pptx, xls and xlsx. If your file type is not listed or the size is over 2MB you will not be able to upload.