Business Skills

No matter what type of business, the most productive employees are able to communicate effectively, make the best use of their time and technology, and work in a team environment. All organizations have a need for effective sales, marketing, and customer service that sets them apart and draws-in customers. Organizations lacking in business skills have higher turnover, higher operational cost, less customer retention and growth, and are not as flexible and maneuverable and less likely to adapt to changes.

Content Solutions

Employee and Team Development

  • Brand marketing
  • Conflict resolution
  • Customer service skills
  • Customer service management
  • Dealing with difficult people
  • Developing strategic goals and plans
  • Effective communications
  • Effective meetings
  • Effective problem solving
  • Facilitator training
  • Giving presentations
  • Interest-based problem solving
  • Multi-generational and diversity
  • Personal productivity
  • Sales development
  • Sales management
  • Stress management
  • Team building
  • Train-the-trainer

Computer Software

  • Outlook
  • Excel
  • Word
  • Access
  • Windows
  • PowerPoint
  • SharePoint

Insurance

  • Ethical practices
  • Commercial
  • Risk management

Basic Workplace Skills

  • Math skills
  • English speaking
  • Spanish speaking
  • Business writing
  • High school completion

If you have questions or do not see what you need, please contact us. We have access to expertise to customize and meet your needs.

Our Difference

We develop specific programs, services and classes to meet the needs of organizations, departments and individuals. As different organizations use equipment, machines and technology in specific ways within their operations in the making and delivering of their products and services, we customize our solutions to address and include what is relevant and most useful. All of our training is designed to be hands-on, giving participants opportunity to immediately practice and apply what they are learning. All of our training and services are conducted by professionals with years of practical, real-world experience. Many of our instructors are certified in their respected areas.

Results

You can expect increased employee engagement, more strategic sales and marketing, better customer service and growth and retention of customers, increased ability to deal with changes in the workplace, more productivity, and increased profitability.

Partners

Organizations we have worked with include, but are not limited to:

  • WI Dept. of Administration
  • City of Madison
  • Johnsonville-Sausage
  • Zimbrick Automotive
  • Community Living Alliance
  • Ho-Chunk
  • TASC
  • Department of Children & Families
  • NASCO
  • Trienda Holdings
  • IoGenetics, Inc.


"In working with Madison College, we found them to be very professional and adaptable.  We worked with them to develop a program that blended our unique needs with proven curriculum, resulting in a very practical, well-received program.  Not only were the materials and content aligned with our needs, the instructor was outstanding and made our classes engaging and fun." 

-Vikki Brueggeman, H.R. Manager, Zimbrick Automotive