Remote Learning Technology

Your success matters to us

Madison College is here to help you adapt to our current remote learning environment. We understand that is new territory for many of our students.

 

We have provided contact information for technical support providers at the college and beyond. Find information below regarding computer and internet access so that you can continue your studies as smoothly as possible.

Madison College student studying on laptop

 

  • TECHNICAL SUPPORT

    How to get a computer from Madison College 

    Students in need of a computer to work remotely should contact their instructors

    How to get technical online help 

    Do you need technical assistance?

    Submit a question via our library help desk

    Submit a technology services help desk ticket

    Call us: (608) 243-4444 or Toll Free: 1-866-277-4445

    Email us:  helpdesk@madisoncollege.edu 

    Check out our FAQs related to technology:

    https://libguides.madisoncollege.edu/technology/help

  • EMAIL ACCOUNTS

    Questions about account?  Email, password and more?

    If you need help accessing your Madison College account or are having issues with your password, click here:

    https://libguides.madisoncollege.edu/technology/accounts

    Email is the best way to stay in touch with your instructors in the online environment.

    Go here if you need help with email

    New students: You will get a Madison College email address when you are accepted and have registered for class. The college will send set-up instructions to your personal email account.

     

  • INTERNET ACCESS

    Internet access will be critical for your remote learning experience. 

    Madison College has installed additional Wireless Access Points at each campus location.  Students who need internet access can come to these campuses by car to access secure internet wi-fi. Please note that due to social distancing and the Governor's "Safer at Home" order, students must arrive in and remain in vehicles in order to use this service.

    Key Information

    • This secure wi-fi is available between 7 am – 8pm, 7 days/week.
    • The wi-fi network is Madison College’s secure wi-fi – MC-Secure.
    • Users will need to log in with valid Madison College-issued user name and password.
    • You must park only in designated spaces while using the wi-fi.
    • You must arrive in and remain in a vehicle and practice mandated social distancing at all times.
    • Public Safety will monitor these areas at Truax. Regional campus parking lots are monitored 24/7.


    Wi-fi is available at the following specific campus locations:

    Madison Campuses:

    • Truax – parking area north side of Health and Information Technology Building
    • Goodman South – parking area nearest back/south entrance

    Regional Campuses:

    • Fort Atkinson – parking area – first, second rows of parking area on north side of building
    • Watertown – parking area – first and second rows
    • Portage – parking area – first and second rows
    • Reedsburg – parking area on east and north sides of the building

    Additional Assistance

    • If you need help logging into MC-Secure wi-fi, please contact the Student Help Desk at 608-243-4444.

     

    Recently, the FCC came to an agreement with WiFi providers, stating that providers will waive late fees and not cut off service for lack of payment. Service providers have also been asked to open hotspots.

    Several companies are offering free or modified WiFi services:

    Comcast

    For 60 days, Comcast is pausing its data plans, suspending disconnects and late fees and making its Internet Essentials free to new, low-income customers.

    Xfinity

    Xfinity will offer free WiFi for 2 months to low income families, plus all Xfinity hotspots are free to the public during this time.

    Charter

    Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

    TDS  

    TDS is offering 60 days of free internet access for new customers who have financial need and/or students at home, to ssist with work or school-at-home scenarios. Call 1-866-278-2472 or visit https://hellotds.com/.

    AT&T

    AT & T is offering open hot-spots, unlimited data to existing customers and $10/month plans to low income families. Free 2-month offer to assist with remote learning.

    Verizon COVID-19

    Verizon will waive late fees and overage charges for 60 days from 3/16/2020 to 5/13/2020 and is adding 15 GB of data across nearly all plans, to be used between 5/1/2020 and 5/31/2020.

    Sprint COVID-19

    Sprint is following the FCC agreement.  In addition, Sprint is providing unlimited data to existing customers and will allow all handsets to enable hotspots for 60 days at no extra charge.

    T-Mobile COVID-19

    T-Mobile is following the FCC agreement, plus offering unlimited data to existing customers. Coming soon:  handsets will enable hotspots for 60 days.

  • LEARNING TOOLS

    How to Save Files & and use the Madison College H Drive 

    Access to college network drives (H drive, S drive, etc.) from off-campus is available through VDI Virtual Desktops or the Fileway software until June 2020. 

    Collaboration software to create, access, share and collaborate on files is available using Madison College Office365 (O365) applications such as OneDrive, OneNote, Teams and SharePoint.

    WebEx

    Some faculty will use WebEx technology to conduct their classes. WebEx is a video conferencing platform that connects students and instructors in a virtual environment.

    Need help with WebEx? 

    Blackboard

    Blackboard is Madison College’s Learning Management System (LMS) where students can access course content, assignments, grades, and more. 

    Blackboard has a web browser application and a phone application for your mobile device.

    Make sure your browser supports Blackboard with this quick access tool

    View Blackboard YouTube tutorials

    Additional Blackboard Training Resources

    Do you want to use Blackboard Mobile?