Responses to commonly asked questions

Frequently Asked Questions FAQs

Updated March 29, 2021 - 8:30 a.m.

Please check back regularly as this page will be updated as new information becomes available.

General Questions

How is Madison College addressing COVID-19?

Our fall plans have been made with your health and safety in mind. Madison College remains fully operational remotely.


You can schedule virtual or telephone appointments with student support services

The Fall course schedule is designed for maximum flexibility, to offer you options and ensure your health and safety. The primary emphasis for all programs, credentials and courses is remote delivery including online and online live. We anticipate that approximately 70% of our courses will be offered in these remote formats. For programs, credentials and courses that require some in-person instruction, the focus is on hybrid delivery, a combination of online and in-person classes. Fully in-person classes will be extremely limited to targeted occupational programs.

All classroom capacities have been adjusted to allow for safe physical distancing. Contingency plans will be in place for any in-person component to minimize disruption should conditions change and require a move to a fully remote environment. In-person instruction is scheduled to wrap up by Thanksgiving wherever possible, with the remainder of the semester completed online. 

In cases where an in-person course or program component is required, but a student can’t attend, no matter the reason, advisors and faculty will work to find alternatives for the student’s Fall schedule. The credit/no-credit option will continue for the Fall term. The website shows the latest course offerings and formats.

How will I know what format my classes will be for fall?

The Madison College website has the most up-to-date information available in the course schedule.


I don’t know if I can take remote classes successfully.  Will you have resources available for me?

Madison College is 100% committed to ensuring you have the support you need to be successful in a remote learning environment. We can help with everything from Disability Resource and Veteran Resource Services to Technology SupportIn addition, our faculty have been experts in remote learning for 20 years. In fact, we have trained other colleges how to deliver high quality, remote learning. Our instructors are personally committed to your success in the online learning environment.


What is the current status of Madison College campuses? 

To protect the health of the college community, the vast majority of services are currently available by virtual appointment only. You can meet with service providers by phone or video. 


What are the health and safety protocols I will need to follow when I come to campus?

Madison College will require everyone in our community to follow new safety protocols:

  • A COVID health screener will be required daily for anyone entering any Madison College building. 
  • Cloth face coverings ARE required in all campus buildings, including classrooms and labs. The face covering must always cover your nose and mouth. Students should contact Disability Resource Services for exemption if health reasons prevent you from wearing a face covering.
  • Physical distancing guidelines must be followed on all college property. This requires you to remain at least 6-8 feet apart from other individuals, unless the core activity requires a shorter distance with additional PPE for safety (e.g., gloves, face shields, gowns, etc.) 
  • Students should report to campus only when they have class or pre-scheduled meetings to minimize the number of people on campus. 
  • Everyone is asked to maintain good hygiene with frequent handwashing. 
  • Madison College will follow stringent cleaning protocols in accordance with public health and Center for Disease Control (CDC) recommendations. 
  • New signs in all buildings will help you navigate traffic patterns and maintain social distancing. In addition, plexiglass shields at service counters have been installed for added protection. More seating has been added outside of our buildings, and seating within our buildings has been decreased to provide for safe distancing. 

Will I be required to show my COVID screener every day when I come to campus?

Yes, everyone who comes to campus will be required to take a COVID screener and show the results to enter. You can take a screenshot of the results showing the date or show the results from the screener upon entry. If you have questions, please contact the COVID screening coordinator at 608-243-4880 or email covidscreener@madisoncollege.edu.


How will the college communicate with me? 

Madison College is committed to timely, accurate and honest communication to our entire community. Our latest updates will be sent via email and posted on our website pages devoted to COVID-19 updates or follow news updates we provide on our official TwitterInstagram and Facebook accounts. 


Employees may also find updates relevant to their work on the Madison College intranet site


What if I experience or observe harassment or discrimination? 

Madison College is committed to providing a safe space for all students, employees and staff. Prejudiced behavior violates our values and our policies, and should be reported. If you experience or observe harassment or discrimination, Madison College’s Harassment and Discrimination Policy outlines how to address and report these types of unacceptable incidents. 


I work to pay for college, but I lost my job due to COVID-19. How can the college help me stay in school?

If you are experiencing financial challenges due to COVID-19, you may be eligible for a COVID Impact Grant or other emergency assistance.


How do I get access to Wi-Fi and a computer to take online courses?

If you are a currently registered student, Madison College will loan you a laptop and a Wi-fi hotspot free of charge.


Is Wi-Fi available on campus?

Madison College has installed additional wireless access points in campus parking lots. Students who need internet access can come to these campuses by car to access secure internet wi-fi. 

Key Information: 

  • This secure Wi-Fi is available between 7 a.m. – 8 p.m., 7 days/week. 
  • The network is Madison College’s secure Wi-Fi – MC-Secure. 
  • Users will need to log in with valid Madison College-issued username and password. 
  • You must park only in designated spaces while using Wi-Fi. 
  • You must arrive in and remain in a vehicle while practicing mandated social distancing at all times. 
  • Public Safety will monitor these areas at Truax. Regional campus parking lots are monitored 24/7. 

Wi-Fi is available at the following specific campus locations.

Madison Campuses: 

  • Truax – parking area north side of Health and Information Technology Building 
  • Goodman South – parking area nearest back/south entrance 

Regional Campuses: 

  • Fort Atkinson – parking area – first, second rows of parking area on north side of building 
  • Watertown – parking area – first and second rows 
  • Portage – parking area – first and second rows 
  • Reedsburg – parking area on east and north sides of the building 

In addition, Madison College is now a member of eduroam, a secure network service available to Madison College students.  Eduroam (education roaming) is a secure network service available to Madison College students. You can use your Madison College credentials at any eduroam-enabled school and get instant network connectivity. This also means visitors from participating schools can get wireless network connectivity at Madison College campuses.   

UW-Madison and UW-Platteville are eduroam members. Use your Madison College credentials to connect to the eduroam Wi-Fi if you are in range of UW-Madison and UW-Platteville campuses. Find additional eduroam locations using the locator map. 

Additional Assistance 

If you need help logging into MC-Secure WI-FI, please contact the Student Help Desk at 608-243-4444. 

How do I know if information I’m hearing is accurate? 

Identifying and relying on credible sources is especially critical as information related to COVID-19 moves quickly. Be sure to verify the source of everything you read and hear. Whenever possible, rely on information directly from an official school, government, public health and reputable media report. Find the latest COVID-19 information here: