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The IT-Desktop Support Technician program will prepare you to provide first-level technical support to resolve software, hardware and system problems for PC users. You will develop skills to install, support, and maintain hardware and software, and to ensure that all customer requests and problems are dealt with quickly and effectively. Courses are presented in a hands-on classroom atmosphere. As a student you will be trained in hardware and software installation, configuration, and troubleshooting, basic network concepts, supporting new technologies, repairing workstations and performing upgrades.
You will gain an understanding of how a help desk functions, and how customer service plays an important role in today’s world of technology. Career opportunities exist in all areas of the country. This program may be used to help prepare for the CompTIA A+ computer troubleshooting certification.
Students in the IT-Desktop Support Technician program can attend classes full or part time.
IT- Desktop Support Technician is on a career pathway that includes this technical diploma, an associate degree in IT-Systems Administration Specialist and one certificate (IT-Service Center Pathway Certificate). All will prepare you for a good job and with the associate degree, you can transfer to another college to earn your bachelor’s degree. Learn at your own pace and increase your earning potential with credentials that keep you moving on your career path.
IT-Desktop Support Technician classes may be offered at these Madison College campuses:
Explore financial aid eligibility for this program.
** note that if starting in Spring term, it may take 3 semesters to complete program.
Courses core to the IT-Desktop Support Technician program will only be offered during the daytime for students accepted in the Spring term.
Some of the courses for this program may be available online.
Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at MATC.
Contact Enrollment Services at EnrollmentServices@madisoncollege.edu or (608) 246-6210.
Prospective program students, the information below reflects the basic requirements for students admitted for the 2019-2020 academic year. To learn more about Madison College, visit us.
Current program students (including newly admitted), go directly to your Degree Progress Report (also referred to as an Advising Report or Academic Requirements) to view:
If you have questions after reviewing your report, please see Advising Services.
After completing the IT-Desktop Support Technician program at Madison Area Technical College, you will be able to:
Madison College IT-Desktop Support Technician graduates are ready for a range of professional positions including:
|Number of Program Graduates||17|
|Number of Surveys Sent||17|
|Number of Surveys Returned||11|
|Percent of Surveys Returned||64.70%|
|Available for Employment||8|
|Percent Available for Employment||100.00%|
|Not in Labor Market||3|
|Percent Not in Labor Market||37.50%|
|Percent of Graduates Employed||75.00%|
|Employed in Related Occupation||3|
|Percent Employed in Related Occupation||50.00%|
|Employed in Unrelated Occupation||3|
|Percent Employed in Unrelated Occupation||50.00%|
|Employed - No Response||0|
|Percent Employed - No Response||0.00%|
|Percent Seeking Employment||25.00%|
|Student satisfaction Mean (Out of 4)||3.3||0||0|
|Number of Satisfaction Responses||8|
|Percent Very Satisfied||25.00%|
|Percent Very Unsatisfied||0.00%|
|Number of Primary Reason Responses||11|
|Preparation for Getting a Job||3|
|Percent Preparation for Getting a Job||27.30%|
|Percent Career Change||45.50%|
|Improvement of Existing Skills||0|
|Percent Improvement of Existing Skills||0.00%|
|Preparation for Further Education||3|
|Percent Preparation for Further Education||27.30%|
|Percent Personal Interest||0.00%|
|Number of When Employment Obtained Responses||4|
|Percent Before Enrollment||0.00%|
|While Attending the College||2|
|Percent While Attending the College||50.00%|
|After Training at the College||2|
|Percent After Training at the College||50.00%|
|Number of Employment Location Responses||6|
|In College District||5|
|Percent In College District||83.30%|
|In Wisconsin, Not in District||1|
|Percent of In Wisconsin||16.70%|
|Outside of Wisconsin||0|
|Percent Outside Wisconsin||0.00%|
|Employer Location Unknown||0|
|Percent Location Unknown||0.00%|
|Full Time Employment (Related Job)||Full Time Salary Count||2|
|Average Monthly Wage||$2,838|
|Average Hourly Wage||$16.50|
|Average Work Hours per Week||40|
|Part Time Employment (Related Job)||Part Time Salary Count||1|
|Average Hourly Wage||$14.00|
|Average Work Hours per Week||16|
|Wisconsin TechConnectTM Jobs*||Madison||Non-Madison|
|Number of Full Time Positions Open|
|Number of Part Time Positions Open|
|Core BTS||Service Desk Analyst 1||Evansville|
|TekSystems||Help Desk Analyst|
|Union Cab||System Administrator|
* - Wisconsin TechConnectTM jobs are posted through a statewide consortium operated and funded by all 16 of the technical colleges in Wisconsin.
** - Only cities outside of Madison will display.
*** - Only states outside of Wisconsin will display.
**** - If you have a position to post, please contact Career and Employment Services at firstname.lastname@example.org