IT-Desktop Support Technician

Embedded Technical Diploma

Program number: 311541

Overview

The IT-Desktop Support Technician program will prepare you to provide first-level technical support to resolve software, hardware and system problems for PC users. You will develop skills to install, support, and maintain hardware and software, and to ensure that all customer requests and problems are dealt with quickly and effectively. Courses are presented in a hands-on classroom atmosphere. As a student you will be trained in hardware and software installation, configuration, and troubleshooting, basic network concepts, supporting new technologies, repairing workstations and performing upgrades.

You will gain an understanding of how a help desk functions, and how customer service plays an important role in today’s world of technology. Career opportunities exist in all areas of the country. This program may be used to help prepare for the CompTIA A+ computer troubleshooting certification.

Program Details

Students in the IT-Desktop Support Technician program can attend classes full or part time. 

IT- Desktop Support Technician is on a career pathway that includes this technical diploma, an associate degree in IT-Systems Administration Specialist and one certificate (IT-Service Center Pathway Certificate). All will prepare you for a good job and with the associate degree, you can transfer to another college to earn your bachelor’s degree. Learn at your own pace and increase your earning potential with credentials that keep you moving on your career path.

IT-Desktop Support Technician classes may be offered at these Madison College campuses:

  • Madison – Truax

Explore financial aid eligibility for this program. 

** note that if starting in Spring term, it may take 3 semesters to complete program.
Courses core to the IT-Desktop Support Technician program will only be offered during the daytime for students accepted in the Spring term.

Some of the courses for this program may be available online.

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Admission

To Apply

After Acceptance

Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at MATC. 

Questions?

Contact Enrollment Services at EnrollmentServices@madisoncollege.edu or (608) 246-6210.

Curriculum

Prospective program students, the information below reflects the basic requirements for students admitted for the 2019-2020 academic year. To learn more about Madison College, visit us.

Current program students (including newly admitted), go directly to your Degree Progress Report (also referred to as an Advising Report or Academic Requirements) to view:

  • Progress toward your specific requirements
  • Alternative (in lieu of) courses to meet specific requirements

If you have questions after reviewing your report, please see Advising Services.

Outcomes

After completing the IT-Desktop Support Technician program at Madison Area Technical College, you will be able to:

  • Manage information technology hardware
  • Manage software
  • Support computer networks
  • Provide end user support
Careers

Madison College IT-Desktop Support Technician graduates are ready for a range of professional positions including:

  • Computer Support Specialist
  • Customer Call Center Specialist
  • End User Support Specialist
  • Help Desk Professional
  • Microcomputer Application Specialist
  • PC Support Technician
  • Software Technician
  • Technical Help Desk Support
  • Technical Specialist
  • Estimated Program Cost
    # of Credits for Completion
    27
    Tuition
    $3685.50
    Materials/Supplemental Costs
    $542.48
    Other Costs
    $0.00
    Total Estimated Program Costs:
    (book costs not included)
    $4227.98
  • Graduate Summary
    Graduate Report Summary Overview

    2018
    Number of Program Graduates 17
    Number of Surveys Sent 17
    Number of Surveys Returned 11
    Percent of Surveys Returned 64.70%
    Available for Employment 8
    Percent Available for Employment 100.00%
    Not in Labor Market 3
    Percent Not in Labor Market 37.50%
    Available for Employment

    2018
    Graduates Employed 6
    Percent of Graduates Employed 75.00%
    Employed in Related Occupation 3
    Percent Employed in Related Occupation 50.00%
    Employed in Unrelated Occupation 3
    Percent Employed in Unrelated Occupation 50.00%
    Employed - No Response 0
    Percent Employed - No Response 0.00%
    Seeking Employment 2
    Percent Seeking Employment 25.00%
    Reaction To Training at Madison College

    2018
    Student satisfaction Mean (Out of 4) 3.3 0 0
    Number of Satisfaction Responses 8
    Very Satisfied 2
    Percent Very Satisfied 25.00%
    Satisfied 6
    Percent Satisfied 75.00%
    Unsatisfied 0
    Percent Unsatisfied 0.00%
    Very Unsatisfied 0
    Percent Very Unsatisfied 0.00%
    Primary Reason for Attending Madison College

    2018
    Number of Primary Reason Responses 11
    Preparation for Getting a Job 3
    Percent Preparation for Getting a Job 27.30%
    Career Change 5
    Percent Career Change 45.50%
    Improvement of Existing Skills 0
    Percent Improvement of Existing Skills 0.00%
    Preparation for Further Education 3
    Percent Preparation for Further Education 27.30%
    Personal Interest 0
    Percent Personal Interest 0.00%
    Other 0
    Percent Other 0.00%
    When Employment was Obtained

    2018
    Number of When Employment Obtained Responses 4
    Before Enrollment 0
    Percent Before Enrollment 0.00%
    While Attending the College 2
    Percent While Attending the College 50.00%
    After Training at the College 2
    Percent After Training at the College 50.00%
    Location of Employment (related and unrelated)

    2018
    Number of Employment Location Responses 6
    In College District 5
    Percent In College District 83.30%
    In Wisconsin, Not in District 1
    Percent of In Wisconsin 16.70%
    Outside of Wisconsin 0
    Percent Outside Wisconsin 0.00%
    Employer Location Unknown 0
    Percent Location Unknown 0.00%
    Salary Trend
    Salary Trend 2018
    Full Time Employment (Related Job) Full Time Salary Count 2
    Average Monthly Wage $2,838
    Average Hourly Wage $16.50
    Average Work Hours per Week 40
    Part Time Employment (Related Job) Part Time Salary Count 1
    Average Hourly Wage $14.00
    Average Work Hours per Week 16
  • Graduate Employers
    Total Positions Open for academic year: 2018
    Wisconsin TechConnectTM Jobs* Madison Non-Madison
    Number of Full Time Positions Open
    Number of Part Time Positions Open
    Total Jobs
    Graduate Employers for academic year: 2018
    Employer(s) Job Title City** State*** Positions
    Core BTS Service Desk Analyst 1 Evansville
    TekSystems Help Desk Analyst
    Union Cab System Administrator

    * - Wisconsin TechConnectTM jobs are posted through a statewide consortium operated and funded by all 16 of the technical colleges in Wisconsin.

    ** - Only cities outside of Madison will display.

    *** - Only states outside of Wisconsin will display.

    **** - If you have a position to post, please contact Career and Employment Services at techconnect@madisoncollege.edu

Resources

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