Contact

School of Applied Science, Engineering and Technology


Truax A2105
1701 Wright Street
Madison WI 53704

CALL: (608) 246-6800
or (800) 322-6282 ext. 6800

COMMERCIAL AVENUE A120
2125 Commercial Avenue
Madison WI 53704

CALL: (608) 243-4169
or (800) 322-6282 ext. 4169

Email

Se habla Español.

IT-Desktop Support Technician

Embedded Technical Diploma

Program number: 311541

Overview

The IT-Desktop Support Technician program will prepare you to provide first-level technical support to resolve software, hardware and system problems for PC users. You will develop skills to install, support, and maintain hardware and software, and to ensure that all customer requests and problems are dealt with quickly and effectively. Courses are presented in a hands-on classroom atmosphere. As a student you will be trained in hardware and software installation, configuration, and troubleshooting, basic network concepts, supporting new technologies, repairing workstations and performing upgrades.

You will gain an understanding of how a help desk functions, and how customer service plays an important role in today’s world of technology. Career opportunities exist in all areas of the country. This program may be used to help prepare for the CompTIA A+ computer troubleshooting certification.

Program Details

Students in the IT-Desktop Support Technician program can attend classes full or part-time. 

IT- Desktop Support Technician is on a career pathway that includes this technical diploma, an associate degree in IT-Systems Administration Specialist and two certificates (IT-HDI Customer Service Analyst and IT-ComptTIA A+ Computer Essentials Certificate). All will prepare you for a good job and with the associate degree, you can transfer to another college to earn your bachelor’s degree. Learn at your own pace and increase your earning potential with credentials that keep you moving on your career path.

IT-Desktop Support Technician classes may be offered at these Madison College campuses:

  • Madison – Truax 

Explore financial aid eligibility for this program. 

Some of the courses for this program may be available online.


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Admission

To Apply

View the admission requirements for application deadlines, materials, and requirements.

  • Review the admission checklist to learn how to apply to a program or certificate at Madison College.
  • Attend an Academic Information Session to get started in the admission process.
  • Visit MATC to learn more about the Madison College experience including campus tours and program open houses.

After Acceptance

Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at MATC. 

Questions?

Contact the Enrollment Center at EnrollmentServices@madisoncollege.edu or (608) 246-6210.

Curriculum

Prospective program students, the information below reflects the basic requirements for students admitted for the 2017-2018 academic year. To learn more about Madison College, visit us.

Current program students (including newly admitted), go directly to your Degree Progress Report (also referred to as an Advising Report or Academic Requirements) to view:

  • Progress toward your specific requirements
  • Alternative (in lieu of) courses to meet specific requirements

If you have questions after reviewing your report, please see Advising Services.

First Semester







Second Semester






Outcomes

After completing the IT-Desktop Support Technician program at Madison Area Technical College, you will be able to:

  • Manage information technology hardware
  • Manage software
  • Support computer networks
  • Provide end user support
Careers

Madison College IT-Desktop Support Technician graduates are ready for a range of professional positions including:

  • Computer Support Specialist
  • Customer Call Center Specialist
  • End User Support Specialist
  • Help Desk Professional
  • Microcomputer Application Specialist
  • PC Support Technician
  • Software Technician
  • Technical Help Desk Support
  • Technical Specialist