IT-Desktop Support Technician

Technical Diploma

Program Number: 311541

Credits: 27

Area of Study: Information Technology

Delivery Method:
100% In Person*
Some Online / Some In Person*

Financial Aid Available

Estimated Program Cost:

Tuition - $3,807.00
Materials/Supplemental Costs
-
$774.45
Other Costs
-
$0.00
----------------
Total Estimated Program Costs*:
Overview

The IT-Desktop Support Technician program will prepare you to provide first-level technical support to resolve software, hardware and system problems for PC users. You will develop skills to install, support, and maintain hardware and software, and to ensure that all customer requests and problems are dealt with quickly and effectively. Courses are presented in a hands-on classroom atmosphere. As a student you will be trained in hardware and software installation, configuration, and troubleshooting, basic network concepts, supporting new technologies, repairing workstations and performing upgrades.

You will gain an understanding of how a help desk functions, and how customer service plays an important role in today’s world of technology. Career opportunities exist in all areas of the country. This program may be used to help prepare for the CompTIA A+ computer troubleshooting certification.

Program Details

Students in the IT-Desktop Support Technician program can attend classes full or part time. 

IT- Desktop Support Technician is on a career pathway that includes this technical diploma, an associate degree in IT-Systems Administration Specialist and one certificate IT-Service Center Pathway Certificate. All will prepare you for a good job and with the associate degree, you can transfer to another college to earn your bachelor’s degree. Learn at your own pace and increase your earning potential with credentials that keep you moving on your career path.

IT-Desktop Support Technician classes may be offered at these Madison College campuses:

  • Madison – Truax

Explore financial aid eligibility for this program. 

** note that if starting in Spring term, it may take 3 semesters to complete program.
Courses core to the IT-Desktop Support Technician program will only be offered during the daytime for students accepted in the Spring term.

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Admission

To Apply
 

After Acceptance

Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at MATC. 

Questions?

Contact Enrollment Services at EnrollmentServices@madisoncollege.edu or (608) 246-6210.

Curriculum

Prospective program students, the information below reflects the basic requirements for students admitted for the 2021-2022 academic year. To learn more about Madison College, visit us.

Current and newly admitted program students, go directly to your Degree Progress Report to view:

  • Progress toward your specific requirements
  • Alternative (in lieu of) courses to meet specific requirements

If you have questions after reviewing your degree progress report (advisement report), please see Advising Services.

Transfer

There are currently no Transfer Partnerships for this program. Review our Transfer Opportunities page for information on all Madison College transfer options.

Outcomes

After completing the IT-Desktop Support Technician program at Madison Area Technical College, you will be able to:

  • Manage information technology hardware
  • Manage software
  • Support computer networks
  • Provide end user support
Careers

Madison College IT-Desktop Support Technician graduates are ready for a range of professional positions including:

  • Computer Support Specialist
  • Customer Call Center Specialist
  • End User Support Specialist
  • Help Desk Professional
  • Microcomputer Application Specialist
  • PC Support Technician
  • Software Technician
  • Technical Help Desk Support
  • Technical Specialist
  • Graduate Summary
    Graduate Report Summary Overview

    201820192020
    Number of Program Graduates174133
    Number of Surveys Sent174133
    Number of Surveys Returned11263
    Percent of Surveys Returned64.7%63.4%9.1%
    Available for Employment8133
    Percent Available for Employment100.0%100.0%100.0%
    Not in Labor Market3130
    Percent Not in Labor Market37.5%100.0%0.0%
    Available for Employment

    201820192020
    Graduates Employed6123
    Percent of Graduates Employed75.0%92.3%100.0%
    Employed in Related Occupation380
    Percent Employed in Related Occupation50.0%66.7%0.0%
    Employed in Unrelated Occupation343
    Percent Employed in Unrelated Occupation50.0%33.3%100.0%
    Employed - No Response000
    Percent Employed - No Response0.0%0.0%0.0%
    Seeking Employment210
    Percent Seeking Employment25.0%7.7%0.0%
    Reaction To Training at Madison College

    201820192020
    Student satisfaction Mean (Out of 4)3.33.23.7
    Number of Satisfaction Responses8133
    Very Satisfied (4)242
    Percent Very Satisfied25.0%30.8%66.7%
    Satisfied (3)681
    Percent Satisfied75.0%61.5%33.3%
    Unsatisfied (2)010
    Percent Unsatisfied0.0%7.7%0.0%
    Very Unsatisfed (1)000
    Percent Very Unsatisfied0.0%0.0%0.0%
    Primary Reason for Attending Madison College

    201820192020
    Number of Primary Reason Responses11263
    Preparation for Getting a Job342
    Percent Preparation for Getting a Job27.3%15.4%66.7%
    Career Change571
    Percent Career Change45.5%26.9%33.3%
    Improvement of Existing Skills010
    Percent Improvement of Existing Skills0.0%3.8%0.0%
    Preparation for Further Education3130
    Percent Preparation for Further Education27.3%50.0%0.0%
    Personal Interest010
    Percent Personal Interest0.0%3.8%0.0%
    Other000
    Percent Other0.0%0.0%0.0%
    When Employment was Obtained

    201820192020
    Number of When Employment Obtained Responses4123
    Before Enrollment011
    Percent Before Enrollment0.0%8.3%33.3%
    While Attending the College280
    Percent While Attending the College50.0%66.7%0.0%
    After Training at the College232
    Percent After Training at the College50.0%25.0%66.7%
    Location of Employment (related and unrelated)

    201820192020
    Number of Employment Location Responses6123
    In College District5112
    Percent In College District83.3%91.7%66.7%
    In Wisconsin, Not in District111
    Percent of In Wisconsin16.7%8.3%33.3%
    Outside of Wisconsin000
    Percent Outside Wisconsin0.0%0.0%0.0%
    Employer Location Unknown000
    Percent Location Unknown0.0%0.0%0.0%
    Salary Trend
    Salary Trend201820192020
    Full Time Employment (Related Job)Full Time Salary Count25
    Average Monthly Wage$2,838$3,133
    Average Hourly Wage$16.50$18.21
    Average Work Hours per Week40.044.0
    Part Time Employment (Related Job)Part Time Salary Count13
    Average Hourly Wage$14.00$14.17
    Average Work Hours per Week16.024.3
  • Graduate Employers
    Graduate Employers for academic year: 2019
    Employer(s) Job Title City* State** Positions
    Badger Bus Technical Associate
    Batteries Plus Bulbs Desktop Support Intern Hartland
    Madison Area Technical College Student Helper
    Madison Metropolitan School District Security Industry Specialist
    Nordic Professional Billing Analyst
    Randstad Help Desk Technician
    TDS IT Intern
    TrafficCast Staff Support Engineer Middleton

    * - Only cities outside of Madison will display.

    ** - Only states outside of Wisconsin will display.

    *** - If you have a position to post, please contact Career and Employment Services at jobpostings@madisoncollege.edu