IT-Desktop Support Technician

66%

Employed

66% of our recent graduates got a job in the industry.

91%

Student Satisfaction

91% of our recent graduates report they are satisfied with their Madison College education.

$38k

Annual Salary

Our recent graduates of this program reported an average starting salary of $37,596.

Data source: Graduate Summary Report

Technical Diploma

Program Number: 311541

Credits: 27

Area of Study: Information Technology

Delivery Method: Some Online

Program completed online and in person

Financial Aid Available

Estimated Program Cost:

Tuition - $3,750.30
Materials/Supplemental Costs
-
$478.74
Other Costs
-
$0.00
----------------
Total Estimated Program Costs*:
$4,229.04
Overview

Overview

The IT-Desktop Support Technician program will prepare you to provide first-level technical support to resolve software, hardware and system problems for PC users. You will develop skills to install, support, and maintain hardware and software, and to ensure that all customer requests and problems are dealt with quickly and effectively. Courses are presented in a hands-on classroom atmosphere. As a student you will be trained in hardware and software installation, configuration, and troubleshooting, basic network concepts, supporting new technologies, repairing workstations and performing upgrades.

You will gain an understanding of how a help desk functions, and how customer service plays an important role in today’s world of technology. Career opportunities exist in all areas of the country. This program may be used to help prepare for the CompTIA A+ computer troubleshooting certification.

Program Details

Students in the IT-Desktop Support Technician program can attend classes full or part time. 

IT- Desktop Support Technician is on a career pathway that includes this technical diploma, an associate degree in IT-Systems Administration Specialist and one certificate (IT-Service Center Pathway Certificate). All will prepare you for a good job and with the associate degree, you can transfer to another college to earn your bachelor’s degree. Learn at your own pace and increase your earning potential with credentials that keep you moving on your career path.

IT-Desktop Support Technician classes may be offered at these Madison College campuses:

  • Madison – Truax

Explore financial aid eligibility for this program. 

** note that if starting in Spring term, it may take 3 semesters to complete program.
Courses core to the IT-Desktop Support Technician program will only be offered during the daytime for students accepted in the Spring term.

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Admission

Admission

To Apply

After Acceptance

Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at MATC. 

Questions?

Contact Enrollment Services at EnrollmentServices@madisoncollege.edu or (608) 246-6210.

Curriculum

Curriculum

Prospective program students, the information below reflects the basic requirements for students admitted for the 2020-2021 academic year. To learn more about Madison College, visit us.

Current program students (including newly admitted), go directly to your Degree Progress Report (also referred to as an Advising Report or Academic Requirements) to view:

  • Progress toward your specific requirements
  • Alternative (in lieu of) courses to meet specific requirements

If you have questions after reviewing your report, please see Advising Services.

Transfer

Transfer Partnerships

There are currently no Transfer Partnerships for this program. Review our Transfer Opportunities page for information on all Madison College transfer options.

Outcomes

Outcomes

After completing the IT-Desktop Support Technician program at Madison Area Technical College, you will be able to:

  • Manage information technology hardware
  • Manage software
  • Support computer networks
  • Provide end user support
Careers

Careers

Madison College IT-Desktop Support Technician graduates are ready for a range of professional positions including:

  • Computer Support Specialist
  • Customer Call Center Specialist
  • End User Support Specialist
  • Help Desk Professional
  • Microcomputer Application Specialist
  • PC Support Technician
  • Software Technician
  • Technical Help Desk Support
  • Technical Specialist
  • Graduate Summary
    Graduate Report Summary Overview

    		20182019
    Number of Program Graduates1741
    Number of Surveys Sent1741
    Number of Surveys Returned1126
    Percent of Surveys Returned64.70%63.40%
    Available for Employment813
    Percent Available for Employment72.70%50.00%
    Not in Labor Market313
    Percent Not in Labor Market27.30%50.00%
    Available for Employment

    		20182019
    Graduates Employed612
    Percent of Graduates Employed75.00%92.30%
    Employed in Related Occupation38
    Percent Employed in Related Occupation50.00%66.70%
    Employed in Unrelated Occupation34
    Percent Employed in Unrelated Occupation50.00%33.30%
    Employed - No Response00
    Percent Employed - No Response0.00%0.00%
    Seeking Employment21
    Percent Seeking Employment25.00%7.70%
    Reaction To Training at Madison College

    		20182019
    Student satisfaction Mean (Out of 4)3.33.2
    Number of Satisfaction Responses813
    Very Satisfied (4)24
    Percent Very Satisfied25.00%30.80%
    Satisfied (3)68
    Percent Satisfied75.00%61.50%
    Unsatisfied (2)01
    Percent Unsatisfied0.00%7.70%
    Very Unsatisfed (1)00
    Percent Very Unsatisfied0.00%0.00%
    Primary Reason for Attending Madison College

    		20182019
    Number of Primary Reason Responses1126
    Preparation for Getting a Job34
    Percent Preparation for Getting a Job27.30%15.40%
    Career Change57
    Percent Career Change45.50%26.90%
    Improvement of Existing Skills01
    Percent Improvement of Existing Skills0.00%3.80%
    Preparation for Further Education313
    Percent Preparation for Further Education27.30%50.00%
    Personal Interest01
    Percent Personal Interest0.00%3.80%
    Other00
    Percent Other0.00%0.00%
    When Employment was Obtained

    		20182019
    Number of When Employment Obtained Responses412
    Before Enrollment01
    Percent Before Enrollment0.00%8.30%
    While Attending the College28
    Percent While Attending the College50.00%66.70%
    After Training at the College23
    Percent After Training at the College50.00%25.00%
    Location of Employment (related and unrelated)

    		20182019
    Number of Employment Location Responses612
    In College District511
    Percent In College District83.30%91.70%
    In Wisconsin, Not in District11
    Percent of In Wisconsin16.70%8.30%
    Outside of Wisconsin00
    Percent Outside Wisconsin0.00%0.00%
    Employer Location Unknown00
    Percent Location Unknown0.00%0.00%
    Salary Trend
    Salary Trend20182019
    Full Time Employment (Related Job)Full Time Salary Count25
    Average Monthly Wage$2,838 $3,133
    Average Hourly Wage$16.50 $18.21
    Average Work Hours per Week4044
    Part Time Employment (Related Job)Part Time Salary Count13
    Average Hourly Wage$14.00 $14.17
    Average Work Hours per Week1624.3
  • Graduate Employers
    Graduate Employers for academic year: 2019
    Employer(s) Job Title City* State** Positions
    Badger Bus Technical Associate
    Batteries Plus Bulbs Desktop Support Intern Hartland
    Madison Area Technical College Student Helper
    Madison Metropolitan School District Security Industry Specialist
    Nordic Professional Billing Analyst
    Randstad Help Desk Technician
    TDS IT Intern
    TrafficCast Staff Support Engineer Middleton

    * - Only cities outside of Madison will display.

    ** - Only states outside of Wisconsin will display.

    *** - If you have a position to post, please contact Career and Employment Services at techconnect@madisoncollege.edu

Resources

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