Truax A2105
1701 Wright Street
Madison WI 53704
CALL: (608) 246-6800
or (800) 322-6282 ext. 6800
COMMERCIAL AVENUE A120
2125 Commercial Avenue
Madison WI 53704
CALL: (608) 243-4169
or (800) 322-6282 ext. 4169
Se habla Español.
Program number: 311541
The IT-Desktop Support Technician program will prepare you to provide first-level technical support to resolve software, hardware and system problems for PC users. You will develop skills to install, support, and maintain hardware and software, and to ensure that all customer requests and problems are dealt with quickly and effectively. Courses are presented in a hands-on classroom atmosphere. As a student you will be trained in hardware and software installation, configuration, and troubleshooting, basic network concepts, supporting new technologies, repairing workstations and performing upgrades.
You will gain an understanding of how a help desk functions, and how customer service plays an important role in today’s world of technology. Career opportunities exist in all areas of the country. This program may be used to help prepare for the CompTIA A+ computer troubleshooting certification.
Students in the IT-Desktop Support Technician program can attend classes full or part-time.
IT- Desktop Support Technician is on a career pathway that includes this technical diploma, an associate degree in IT-Systems Administration Specialist and two certificates (IT-HDI Customer Service Analyst and IT-ComptTIA A+ Computer Essentials Certificate). All will prepare you for a good job and with the associate degree, you can transfer to another college to earn your bachelor’s degree. Learn at your own pace and increase your earning potential with credentials that keep you moving on your career path.
IT-Desktop Support Technician classes may be offered at these Madison College campuses:
Explore financial aid eligibility for this program.
Some of the courses for this program may be available online.
View the admission requirements for application deadlines, materials, and requirements.
Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at MATC.
Contact the Enrollment Center at EnrollmentServices@madisoncollege.edu or (608) 246-6210.
Prospective program students, the information below reflects the basic requirements for students admitted for the 2018-2019 academic year. To learn more about Madison College, visit us.
Current program students (including newly admitted), go directly to your Degree Progress Report (also referred to as an Advising Report or Academic Requirements) to view:
If you have questions after reviewing your report, please see Advising Services.
After completing the IT-Desktop Support Technician program at Madison Area Technical College, you will be able to:
Madison College IT-Desktop Support Technician graduates are ready for a range of professional positions including: