Contact

School of Applied Science, Engineering and Technology


Truax A2105
1701 Wright Street
Madison WI 53704

CALL: (608) 246-6800
or (800) 322-6282 ext. 6800

COMMERCIAL AVENUE A120
2125 Commercial Avenue
Madison WI 53704

CALL: (608) 243-4169
or (800) 322-6282 ext. 4169

Email

Se habla Español.

IT-HDI Support Center Analyst

Certificate

Program number: 901545CERT

Overview

Madison College's IT-HDI Support Center Analyst certificate provides information systems students and professionals with instruction in the areas of technical support and customer services skills. Courses explore the role of the customer service analyst in assessing customer needs and providing exceptional customer service. Topics include critical thinking skills to resolve incidents, effective communication strategies, handling conflict, developing a customer service attitude and understanding the processes of quality service management delivered through established best practices.

Program Details

Students earning the HDI Customer Service Analyst Certificate attend part time.

HDI Customer Service Analyst classes may be offered at these Madison College campuses:

  • Madison - Truax

Explore financial aid eligibility for this program.

All courses for this program are offered only in person.


Admission

To Apply

View the admission requirements for application deadlines, materials and requirements.

  • Review the admission checklist to learn how to apply to a program or certificate at Madison College.
  • Attend an Academic Information Session to get started in the admission process.
  • Visit MATC to learn more about the Madison College experience including campus tours and program open houses.

After Acceptance

Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at MATC. 

Questions?

Contact the Enrollment Center at EnrollmentServices@madisoncollege.edu or (608) 246-6210.

 

Curriculum

Prospective program students, the information below reflects the basic requirements for students admitted for the 2017-2018 academic year. To learn more about Madison College, visit us.

Current program students (including newly admitted), go directly to your Degree Progress Report (also referred to as an Advising Report or Academic Requirements) to view:

  • Progress toward your specific requirements
  • Alternative (in lieu of) courses to meet specific requirements

If you have questions after reviewing your report, please see Advising Services.

Courses


Outcomes

After completing the HDI Customer Service Analyst Certificate at Madison Area Technical College, you will be prepared to: