School of Business and Applied Arts

Truax D3631
1701 Wright Street
Madison WI 53704

CALL: (608) 246-6003 ext. 8
FAX: (608) 243-4754

IT-HDI Support Center Analyst


Program number: 901545CERT


Madison College's IT-HDI Support Center Analyst certificate provides information systems students and professionals with instruction in the areas of technical support and customer services skills. Courses explore the role of the customer service analyst in assessing customer needs and providing exceptional customer service. Topics include critical thinking skills to resolve incidents, effective communication strategies, handling conflict, developing a customer service attitude and understanding the processes of quality service management delivered through established best practices.

Program Details

Students earning the HDI Customer Service Analyst Certificate attend part time.

HDI Customer Service Analyst classes may be offered at these Madison College campuses:

  • Madison - Truax

Explore financial aid eligibility for this program.

All courses for this program are offered only in person.


To Apply

View the admission requirements for application deadlines, materials and requirements.

  • Review the admission checklist to learn how to apply to a program or certificate at Madison College.
  • Attend an Academic Information Session to get started in the admission process.
  • Visit MATC to learn more about the Madison College experience including campus tours and program open houses.

After Acceptance

Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at MATC. 


Contact the Enrollment Center at or (608) 246-6210.



The courses listed below outline the requirements for completion for students officially admitted in the 2017-2018 academic year. Requirements for completion may vary depending on the semester in which a student is admitted or may be completed by other equivalent courses. Current/continuing students should consult their Academic Requirements report available through their student account for specific requirements and equivalent courses.



After completing the HDI Customer Service Analyst Certificate at Madison Area Technical College, you will be prepared to: