School of Business and Applied Arts

Truax D3631
1701 Wright Street
Madison WI 53704

CALL: (608) 246-6003 ext. 8
FAX: (608) 243-4754

IT-Help Desk Support Specialist

One Year Technical Diploma

Program number: 311547


The Help Desk Support Specialist program at Madison College prepares students to interact with PC users by providing first-line technical support resolving software, hardware and system problems. Students are trained to install, support, and maintain hardware and software and ensure that all calls and problems are dealt with quickly and effectively. Additionally, a hands-on learning environment teaches students basic network concepts; how to install, configure and troubleshoot software and hardware; and how to support new technologies, repair workstations and perform upgrades. 

Students gain an understanding of how a help desk functions and the role of customer service in today's world of technology. Students also participate in on-the-job help desk internship/work experience with instructor supervision at area companies. Career opportunities exist in all areas of the country. This MATC program may be used to help prepare for CompTIA A+ computer troubleshooting certification.

Program Details

Help Desk Support Specialist is on a career pathway that includes this technical diploma, an associate degree and a certificate. All will prepare you for a good job and with the associate degree, you can transfer to another college to earn your bachelor’s degree. Learn at your own pace and increase your earning potential with credentials that keep you moving on your career path.

Students in the Help Desk Support Specialist program at Madison College can attend full or part time.

Help Desk Support Specialist classes may be offered at these Madison College campuses:

  • Madison - Truax

All courses for this program are offered only in person.

IT: Help Desk Support Specialist


To Apply

View the admission requirements for application deadlines, materials, and requirements.

  • Review the admission checklist to learn how to apply to a program or certificate at Madison College.
  • Attend an Academic Information Session to get started in the admission process.
  • Visit MATC to learn more about the Madison College experience including campus tours and program open houses.

After Acceptance

Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at MATC. 


Contact the Enrollment Center at or (608) 246-6210.



The courses listed below outline the requirements for completion for students officially admitted in the 2016-2017 academic year. Requirements for completion may vary depending on the semester in which a student is admitted or may be completed by other equivalent courses. Current/continuing students should consult their Academic Requirements report available through their student account for specific requirements and equivalent courses.

First Semester

Second Semester


After completing the Help Desk Support Specialist program at Madison Area Technical College, you will be able to:

  • Define the roles of basic service management and incident management.
  • Explain the responsibilities of a support professional.
  • Explain the service measurements of a support center.
  • Explain the ways that a support professional can deliver consistent, ethical, quality customer service.
  • Identify common technologies used in the support center.
  • Identify effective use of written and verbal communication.
  • Solve problems individually and in a team environment.
  • Maintain and troubleshoot workstation computer systems.

After completing the Help Desk Support Specialist program at Madison Area Technical College, you may find employment as:

  • Computer Support Specialist
  • Customer Call Center Specialist
  • End User Support Specialist
  • Help Desk Professional
  • Microcomputer Application Specialist
  • PC Support Technician
  • Software Technician
  • Technical Help Desk Support
  • Technical Specialist