Service Champions

This is a series of non-credit courses designed for customer service managers, specialists or leads as well as customer service representatives. In any organization that has a service component, such as the hospitality sector, financial services or healthcare, the skills and techniques learned in this series will prove to be very valuable, appropriate and helpful.

CoursesKey topics
  • Understanding the role of customer service
  • Key practices and behaviors
  • Effectively dealing with difficult situations and people
  • How to recover from bad service experiences
  • Defining customer expectations
  • Best service practices
  • Email, phone and texting etiquette and skills
  • How to resolve conflict
  • Working in diverse and intergenerational workplaces and environments
  • Emotional intelligence and critical thinking skills

Registration

To register, use the course links above to locate an upcoming section and login to add to cart, or note the 5-digit class number and phone (608) 258-2301, ext 2, for registration assistance.

If you have never taken a class here before, you can facilitate enrollment by creating a student account.