Contact

Enrollment Center


Truax A1000
Enrollment Center
1701 Wright Street
Madison WI 53704

CALL: (608) 246-6210 or (800) 322-6282 (deaf/hh: use 711 relay)
FAX: (608) 243-4353
Email

closure notice:

All services will be closed on Saturday, Sept. 3 - Monday, Sept. 5 in observance of Labor Day. Regular service hours will resume on Tuesday, Sept. 6.

HOURS:

Extended service hours will be offered on Saturday, Aug. 27 from 9 a.m. - 1 p.m. and on Monday, Aug. 29 - Thursday, Sept. 1 until 6 p.m. Regular service hours will resume on Friday, Sept. 2.

Monday - Tuesday: 8 a.m. - 6 p.m.
Wednesday - Thursday: 8 a.m. - 4:30 p.m.
Friday: 9:30 a.m. - 4:30 p.m.

In-person
Monday - Thursday: 8:15 a.m. - 4 p.m.
Friday: 9:30 a.m. - 4 p.m.



Financial Operations


PO Box 7906
Madison WI 53707

CALL: (608) 259-2940
FAX: (608) 259-2932
Email

closure notice:

Services will be closed on Tuesday, Aug. 23 from 8 a.m. – 1 p.m. for staff in-service. Services will resume at 1 p.m.

All services will be closed on Saturday, Sept. 3 - Monday, Sept. 5 in observance of Labor Day. Regular service hours will resume on Tuesday, Sept. 6.

HOURS:

Extended service hours will be offered Monday, Aug. 29 – Thursday, Sept. 1 until 6:00 p.m. Regular service hours will resume on Friday, Sept. 2.


Monday - Tuesday: 8 a.m. - 6 p.m.
Wednesday - Thursday: 8 a.m. - 4:30 p.m.
Friday: 9:30 a.m. - 4:30 p.m.

Tuition Refunds

Refund eligibility depends on three dates: class start date, class end date, and the date you officially drop the class. Refund amounts and drop date requirements are as follows:

  • 100% refund: Drop class at least one day before it starts
  • 80% refund: Drop class before 11% of the class is completed
  • 60% refund: Drop class after 11% but before 20% of the class is completed. Classes dropped during any refund period do not appear on your transcript.
  • 0% refund: Drop class after 20% of the class is completed. Classes dropped after the 60% refund period remain on your transcript and receive a final grade of "W" (withdrawal).

NOTE: You may withdraw from you classes only until 90% of the class has met.

These percentages are based on the time period between the class start and end dates, not by the number of class meetings that occur.

You can download our Refund Estimation Calculator to help you learn your refund dates. You will need your official class start and end dates to do this. Actual refunds can only be calculated after the class is dropped and tuition recalculation is run.

Dropping classes may affect your financial aid or veterans benefits. You may be required to repay funds received. It is wise to check with the financial aid office when you consider dropping classes.

TUITION 
AND FEES
 TUITION
PAYMENT

Dispute of Charges

If you believe charges on your account are incorrect due to a billing error, you have 60 calendar days from the class start date to submit the Dispute of Charges form. If granted, a partial refund will be issued.

The following situations may qualify for a dispute of charges:

  • A Swap or Section Change was entered as an Add/Drop
  • Madison College website technical difficulties prevented you from using your Student Center to drop your classes during the refund period

The following are not grounds for a dispute of charges:

  • Failure to drop classes during the refund period
  • Non-attendance of a class
  • Extenuating circumstances
  • Failure to receive an invoice
  • Situations that are academic in nature, e.g., coursework and/or instruction. These issues should be discussed with the instructor or the program dean.

NOTE: You are responsible for payment of tuition and fees by the stated due date even if you submit a Dispute of Charges.

Extenuating Circumstances

If an unexpected situation arises that impacts your education, talk with your instructor(s). Most are willing to make alternate arrangements for you to complete class work. You may qualify for an Incomplete if you can complete 75% of course material before the term ends.

If you still find it necessary to drop your classes after the refund period but do not qualify for an Incomplete, you may apply for an Extenuating Circumstance partial refund.

Qualifying reasons:

  • The death of an immediate family member
  • A medical emergency for you or your dependent
  • An unscheduled Guard/Reserve obligation that required an extended absence

Non-qualifying reasons:

  • Non-attendance and/or poor academic progress
  • Failure to drop classes
  • Failure to receive an invoice
  • Past due account balance
  • Classes that have been graded
  • Inability to pay/job loss
  • Transportation issues
  • Situations that are academic in nature: If the situation is related to coursework and/or instruction, please refer to Student Concerns and Complaints.

Before you apply:

  • If you have already been granted an Extenuating Circumstance, you are not eligible to submit another request.
  • Submitting an Extenuating Circumstance does not extend the tuition due date. Past-due tuition will stop you from registering and must be paid in order to register for future classes while your request is reviewed.
  • If you were not active in your classes prior to the Extenuating Circumstance you are not eligible to apply for a refund.

How to apply:

Submission Deadlines:

  • Fall: February 15
  • Spring: July 31
  • Interim or Summer: September 30
Reminders

The term "refund" refers not only to money being returned but the removal of debt from your student account. Refunds are processed according the Wisconsin Technical College System refund policy found in the state's Administrative Code Chapter TCS 10

  • Refund eligibility depends on the date you officially drop your class, whether online or with assistance from Enrollment Center or regional/metro campus office staff.  Mailed drop requests are processed per the date received. 
  • A full refund is ONLY provided when you drop a class at least one day before it begins or when the college cancels a class.
  • You cannot drop your class by talking to your instructor, and no one else may drop classes for you.
  • Stopping payment on a check is not equivalent to dropping a class.
  • Not attending classes does not entitle you to a refund. The college will not drop your classes due to non-payment or non-attendance.
  • Dropping classes may require you to repay financial aid or veterans benefits.
  • The Enrollment Center can help you understand drop dates and estimate refund amounts. However, actual amounts cannot be provided until the class is dropped and your tuition is recalculated.

It is always your responsibility to verify add or drop actions were successfully completed, as these will affect your tuition balance.

If you have any questions about paying your tuiton, contact Financial Operations.