Counseling Services

To schedule a virtual appointment with a counselor (no in-person appointments at this time): 

  • Self-schedule using our Navigate app
  • Call (608) 246-6076 during virtual service hours (see bottom of page) 
  • Need a quick mental health check-in? Call (608) 246-6060.

Before your first meeting with a counselor, you will be asked to complete the Informed Consent Intake Form.

For urgent or crisis counseling:

  • During virtual service hours, call (608) 246-6060
  • After hours, reach out to one of the following:
    • Journey Crisis Line -  (608) 280-2600
    • National Suicide Prevention Hotline - 1-800-273-TALK (8255) 
    • Crisis Text Line - text 'home' to 741741
Counseling Services

  • Confidentiality

    Your counselor cannot tell anyone what you share with them unless you give written permission.  

    The counselor may need to disclose information to someone else if there is a risk to you or others or if there is a requirement from a court order.

  • Support for Students of Color

    As counselors, we appreciate and respect the diversity of our student body and the uniqueness of each individual and their experiences. We strive to be mindful of diversity ranging from, but not limited to, race/ethnicity, sexual & gender orientation, socio-economic status, religion, and ability. 

    We acknowledge that our students of color and their communities have been directly impacted by the recent episodes of overt racism in our communities and nationwide. We understand that students may feel traumatized and unsafe due to these repeated actions of violence. We offer a safe space to process feelings and discuss how we can support students through these very difficult times. 

  • Helping Someone You are Worried About

    Here are some ideas for helping a friend that may be struggling to maintain their mental health.

    • Describe what you notice non-judgmentally.
    • Listen with empathy / offer hope for improvement.
    • Be patient, giving them time to decide what they want to do.
    • Avoid promising to keep secrets if your friend is at risk for self-harm.
    • Offer urgent/crisis counseling resources as described at the top of the page
  • Counselor Bios
    Image of the Counseling Team

    Back Row L to R: Joshua Schiffman, John Boyne, Gerard Xavier, Charles Cunningham
    Front Row L to R: Barbara DuCharme, Blanca DeLeon, Deb Olsen

    Joshua Schiffman - I am a licensed psychologist and I have worked at Madison College for 13 years. Previously, I worked at UW-Madison, Marquette University, and SUNY Buffalo in New York state, all because I really enjoy working with students! In particular, I like helping students understand themselves and their struggles better, and I especially enjoy seeing them reach their personal, academic, and professional goals. If we work together, I promise always to listen and help you explore options, but I will always leave the final decision up to you.   

    John Boyne - It makes me happy to help students make a plan to help themselves. I will listen carefully to your concerns and I will let you be fully in charge of choosing which ideas will be most helpful for you. I received my Masters in Counseling from the University of Iowa and I am a Licensed Professional Counselor and a Certified Substance Abuse Counselor. I have worked at the college for nine years and have worked at Edgewood College for 10 years before that.   

    Gerard Xavier - I have been with Madison College since September 2000. I have a Masters degree in Rehabilitation Counseling Psychology and have a Licensed Professional Counselor credential through the State of Wisconsin. I am passionate about and committed to helping our students accomplish their goals and to provide supportive counseling to help students with stressors, e.g. mental health concerns, relationship difficulties, economic/financial stressors etc., that may have an impact on their academic goals. I welcome the opportunity to meet with you.

    Charles Cunningham - I am delighted to work with students on accomplishing their academic, career and personal goals. My number one goal in working with students is to help you become the best student you can be! I truly enjoy seeing students thrive despite unexpected obstacles, barriers or challenges that may be occurring in your life! I look forward to helping you succeed here at Madison College.


    Barbara DuCharme - As a first-generation college student and with 27+ years of experience working in higher education as a counselor and faculty member, I am a strong advocate for all our Madison College students. I believe it is my responsibility to help students grow and learn by creating an environment where they feel safe and supported. Both in my own journey and in the lives of my students, I have seen individuals flourish when they feel welcomed, respected and challenged in a safe learning environment. Learning and growth demands that students step outside their comfort zone and try new things, accept new ideas and embrace a new way to look at themselves and the world. In the right environment, students can do just that – feel free to ask more questions, take more risks and see missteps not as a failure, but merely a learning moment. 


    Blanca DeLeon - I am a licensed psychotherapist (LCSW) with a passion in helping students with their educational goals. I was a first-generation college student, and I understand the barriers students face when they are the first one in their family to pursue a college degree. I have a Bachelor of Science degree in social work with an emphasis in psychology and a Master of Social Work degree specializing in clinical mental health. I have a strong interest in social justice and working with traditionally underrepresented groups in higher education. My clinical background includes trauma-informed care as well as using an eclectic approach to counseling. I have instructed courses at St. Norbert College and Marquette University prior to coming to Madison College in 2015. I look forward to helping you meet your goals and/or teaching you in one of our College Success courses! 

    Deb Olsen - I received my Master's degree from UW-Madison and am a licensed professional counselor. Prior to coming to Madison College, I lived in Botswana for four years and taught Guidance and Counseling at the University of Botswana. At Madison College, I enjoy our hybrid position as counselor and teacher. Not only do I work 1:1 with students when they need to talk with someone, but I also teach courses such as College Success. I love the variety of relationships this allows me to have with students, supporting them to meet academic, career and personal goals. 

Some people think there is something wrong with you if you talk to a counselor. This is simply not true. The reality is that talking to a counselor to make things better is a sign of wisdom and strength. It leads to improved mood, communication, self-acceptance and problem solving.