Gain the skills you need to get a job in healthcare. Finish in just 16 weeks.
Person on a computer, assisting a customer through a headset
Healthcare Customer Service
Program Number: 901603CERT
Your Degree:
Area of Study:
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Estimated Time to Complete:
11 Credits | Finish in 1 semester
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  • Program Overview

    The Healthcare Customer Service certificate will provide you with the skills to be successful in entry-level customer service roles within healthcare organizations. You will learn the foundations of customer service, medical language, and medical administrative skills. 

    Earn this certificate in 16 weeks and start your new career, or use it as a steppingstone to further your education and career opportunities. 

    Please note: Healthcare employers require all applicants to complete and pass a background check as a condition of employment.

    Program Details

    Students in Madison College's Healthcare Customer Service Certificate program can attend full or part time.

    Healthcare Customer Service classes may be offered at these Madison College campuses:

    • Madison - Truax


    Once you've earned your Healthcare Customer Service certificate from Madison College, you'll be ready for a range of professional positions including:

    • Customer Service Ambassador
    • Patient Access Associate/Representative
    • Telecommunications Operator
    • Guest Services Assistant/Representative
    • Call Center Representative
    • Switchboard Operator


  • Curriculum and Experience

    Prospective program students, the information below reflects the basic requirements for students admitted for the 2024-2025 academic year. To learn more about Madison College, visit us.

    Current and newly admitted program students, go directly to your Degree Progress Report to view:

    • Progress toward your specific requirements
    • Alternative (in lieu of) courses to meet specific requirements

    If you have questions after reviewing your degree progress report (advisement report), please see Advising Services.

    Required Courses
  • Admission

    Earning a certificate is a great way to expand your skill set, and it adds professionalism to a resume. Applications are always open, so apply today!

    To Apply

    There are no admission requirements for this certificate, simply submit your application by the deadline for each term.

    International students who wish to apply for, maintain, or transfer their F-1 student visa status to Madison College are required to complete the International Admission Process.

    Fall Application Dates

    • Application open
    • Application completion deadline is October 15, 2024

    Spring Application Dates

    • Application available on September 15, 2024
    • Application completion deadline is March 15, 2025

    Additional Notes

    • Certificate programs are not eligible for financial aid
    • Class capacity is limited and is available on a first come, first served basis
    • Students who have already completed the certificate coursework at the time of application will receive the certificate diploma at the end of the term of application

    After Acceptance

    Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at Madison College. 


    Contact the Enrollment Center at or 608.246.6210.

    apply for admission

    Get Started!

    Apply to Madison College and take the first step towards your Healthcare Customer Service career.

    It's Free to Apply

  • Career Outcomes

Ready to get started?
Your first step is to apply to Madison College. It's easy and free to apply, so get started today!