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Program Overview
The Healthcare Customer Service certificate will provide you with the skills to be successful in entry-level customer service roles within healthcare organizations. You will learn the foundations of customer service, medical language, and medical administrative skills.
Earn this certificate in 16 weeks and start your new career, or use it as a steppingstone to further your education and career opportunities.
Please note: Healthcare employers require all applicants to complete and pass a background check as a condition of employment.
Program Details
Students in Madison College's Healthcare Customer Service Certificate program can attend full or part time.
Healthcare Customer Service classes may be offered at these Madison College campuses:
- Madison - Truax
Careers
Once you've earned your Healthcare Customer Service certificate from Madison College, you'll be ready for a range of professional positions including:
- Customer Service Ambassador
- Patient Access Associate/Representative
- Telecommunications Operator
- Guest Services Assistant/Representative
- Call Center Representative
- Switchboard Operator
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Program Courses
Here's a sample course sequence that shows how classes for full-time students are typically organized by semester.
Once you're admitted, your full curriculum and sequence—including any pre-requisites—is defined in your Degree Progress Report.
Required Courses10-106-164Customer Contact Skills
Develop a foundation in customer service knowledge and skills through inquiry and analysis of internal and external customers, verbal and nonverbal communication, listening techniques, critical thinking and problem-solving, as well as adding value to customer service interactions. Focus on the impact of technology on customer service, analyze service breakdowns and recovery, examine customer loyalty programs, and explore the diverse customer base within our global economy.2 credits10-106-168Microsoft Office for Business Applications
Learn basic features of Excel, Word, PowerPoint, and Outlook using Microsoft Office 365. Explore Excel to create workbooks, write formulas & functions, manage data, and produce charts & graphs. Discover how Word can automatically generate footnotes, insert citations, and create a bibliography. Create presentations through PowerPoint focusing on layout and design elements. Manage email and calendar using Outlook. Students must have file management skills including saving, organizing, and retrieving files.3 credits10-160-165Medical Administrative Procedures
Learn administrative skills and techniques for efficient and effective function within the electronic medical office environment. Through the use of an electronic practice management platform, practical application workflow activities include patient demographics, appointment scheduling, healthcare documentation and template use, patient billing and reimbursement, insurance claims and payments, patient statements, and financial and clinical reports. Other topics include telephone procedures, introduction to diagnostic and procedural coding, diversity in healthcare, effective business meetings, travel arrangements and itineraries, and qualities of a successful healthcare professional.3 credits10-160-178Medical Language for the Business Professional 1
This course is designed to give the beginning medical business student a working knowledge of basic anatomy, medical language, and pharmacology. Students explore general anatomy through body system study. Students explore medical language, including how medical terms are formed, and become familiar with the meaning of word roots, prefixes, and suffixes, as well as spell, define, and pronounce medical terms through understanding word components in a contextual format. Students will exhibit mastery in the use of medical dictionaries and resource materials and will demonstrate application of medical language through written documentation and communication skills. Fundamentals are discussed in relationship to health practices by body system and by the body as a whole, including pathology, diagnostic tools, therapeutic procedures, and medical imaging. A focus on medical specialty pharmacology is also incorporated into each unit of study.3 credits -
How to Apply
Earning a certificate is a great way to expand your skill set and add professionalism to your resume. Applications are always open, so apply today!
International students who wish to apply for, maintain, or transfer their F-1 student visa status to Madison College are required to complete the International Admission Process.
There are no admission requirements for this certificate. Simply submit your application by the deadline for each term.
Application Dates
Fall 2026
- Application open
- Application completion deadline is November 15, 2026
Spring 2027
- Application open
- Application completion deadline is April 15, 2027
Fall 2027
- Application available on October 15, 2026
- Application completion deadline is November 15, 2027
Additional Notes
Certificate programs are not eligible for financial aid.
Individual courses may have prerequisites to enroll. Admission into a certificate does not guarantee eligibility to enroll in courses. See the Curriculum section for the list of courses for the certificate.
Questions?
Contact the Enrollment Center at EnrollmentServices@madisoncollege.edu or 608.246.6210.
Get Started!
Apply to Madison College and take the first step towards your Healthcare Customer Service career.
