Great customer care doesn’t just happen – it should be part of your company’s DNA. Understanding needs ... anticipating problems ... handling issues with fairly and with kindness. It’s all about making your customers so happy they want to tell everyone about it.
Working Together to Design Your Customer Service Training
No two companies are alike. So we’ll help you design customer service training to meet your one-of-a-kind needs in:
- Conflict Resolution
- Crucial Conversations
- Customer Service Recovery Strategies
- Dealing with Difficult Situations and People
- Defining and Understanding Customer Service
- Developing and Leading Teams
- Effective Communications
- Email, Text and Phone Skills
- Emotional Intelligence
- Emotional Intelligence and Critical Thinking
- Interest Based Problem Solving
- Managing Moments of Truth
- Managing Service Teams
- Serving Diverse Clients and Customers
- Strategies of Effective Service
Workforce Training Grants Available
Need assistance funding your program? You may qualify for a grant.
Use the contact information below to set up a meeting with one of our experts. They’ll determine your eligibility and guide you through the process.
Contact Corporate Training
- Monday – Friday: 8 am - 4:30 pm