Make a difference in healthcare! Combine your interests in medicine and customer service to become the best first impression of a healthcare facility.
Healthcare receptionist checking in patient
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Live out of state? Attend online classes with no out-of-state tuition.

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Healthcare Receptionist
Program Number: 301602
Your Degree:
Technical Diploma
Area of Study:
Delivery Method:
100% Online
Some Online/Some In Person
Estimated Time to Complete:
25 Credits | Finish diploma in 1 year
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Estimated Program Cost


Financial Aid

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  • Program Overview

    Madison College developed the Healthcare Receptionist diploma to help you get hired or promoted with the basic medical reception skills used in today’s modern healthcare offices. The skills you learn are also a pathway to the Medical Administrative Specialist program and many other programs at Madison College.

    Please note: Healthcare employers require all applicants to complete and pass a background check as a condition of employment.

    Get credit for your experience and prior learning.

    Program Details

    Students in the Healthcare Receptionist program can attend full or part-time.

    Healthcare Receptionist classes are offered at the Madison College Truax campus.


    Madison College's Healthcare Receptionist diploma graduates are ready for a range of professional positions in the field of healthcare reception, including:

    • Medical Receptionist
    • Medical Appointment Scheduler
    • Department/Clinic Assistant
    • Medical Customer Service Representative

    With advanced training, students may find employment as:

    • Medical Administrative Specialist
    • Medical Transcriptionist
    • Medical Word Processing Operator
    • Department/Clinic Assistant – Objective, Senior
    • Health Unit Coordinator
    • Medical Coding Specialist
  • Curriculum and Experience

    Prospective program students, the information below reflects the basic requirements for students admitted for the 2024-2025 academic year. To learn more about Madison College, visit us.

    Current and newly admitted program students, go directly to your Degree Progress Report to view:

    • Progress toward your specific requirements
    • Alternative (in lieu of) courses to meet specific requirements

    If you have questions after reviewing your degree progress report (advisement report), please see Advising Services.

    First Semester
    3 credits
    3 credits
    1 credit
    3 credits
    Second Semester
    1 credit
    3 credits
    2 credits
    3 credits
  • Admission

    To Apply

    Earning a degree is a great way to advance your career development opportunities, so apply today!

    International students who wish to apply for, maintain, or transfer their F-1 student visa status to Madison College are required to complete the International Admission Process.

    Note: It is recommended to only apply for a semester that has already started if you are currently enrolled in classes or you have verified that classes are still available for that semester.

    Application Dates

    Fall 2024

    • Application open
    • Application completion deadline is November 15, 2024

    Spring 2025

    • Application open
    • Application completion deadline is April 15, 2025

    Summer 2025

    • Application available on September 15, 2024
    • Application completion deadline is July 15, 2025

    Fall 2025

    • Application available on September 15, 2024
    • Application completion deadline is November 15, 2025

    Admission Requirements

    All materials must be submitted by the application deadline.

    1. Admission Application

    The online application allows you to save your work as you complete it and ensures fast, secure delivery to our office.

    2. Education Completion

    Official transcripts must be sent from the institutions you attended and indicate one of the following:

    • High school (current high school seniors may submit an in-progress transcript)
    • GED/HSED transcript
    • College transcript(s) showing:
      • Completion of an associate degree or higher, or
      • At least 30 credits completed with a minimum GPA of 2.0 on a 4-point scale
        • The credits must be completed at a single college and cannot be combined with other transcripts
        • Any transfer credit listed on a transcript does not count toward the 30-credit minimum

    All high school and/or college transcripts are recommended to be submitted for Credit for Prior Learning evaluation.

    Additional Notes

    • Class capacity is limited and is available on a first come, first served basis.
    • Course prerequisites differ from admission requirements; admission into a program does not guarantee eligibility to enroll in courses or success in the program. Refer to program curriculum for details.

    After Acceptance

    Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at Madison College. 


    Contact the Enrollment Center at or 608.246.6210.


    apply for admission

    Get Started!

    Apply to Madison College and take the first step towards your Healthcare Receptionist career.

    It's Free to Apply

  • Career Outcomes

    After completing the Healthcare Receptionist program at Madison Area Technical College, you will be able to:

    • Apply technology skills to business and administrative tasks.
    • Perform routine healthcare administrative procedures.
    • Maintain internal and external relationships.
    • Model professionalism in the workplace.
    • Graduate Summary

      Graduate Report Summary Overview

      Number of Program Graduates12
      Number of Surveys Sent12
      Number of Surveys Returned10
      Percent of Surveys Returned
      Available for Employment5
      Percent Available for Employment50.0%
      Not in Labor Market
      Percent Not in Labor Market50.0%
      Available for Employment

      Graduates Employed4
      Percent of Graduates Employed80.0%
      Employed in Related Occupation3
      Percent Employed in Related Occupation75.0%
      Employed in Unrelated Occupation1
      Percent Employed in Unrelated Occupation25.0%
      Employed - No Response0
      Percent Employed - No Response0.0%
      Seeking Employment1
      Percent Seeking Employment20.0%
      Reaction To Training at Madison College

      Student satisfaction Mean (Out of 4)3.7
      Number of Satisfaction Responses7
      Very Satisfied (4)5
      Percent Very Satisfied71.4%
      Satisfied (3)2
      Percent Satisfied28.6%
      Unsatisfied (2)0
      Percent Unsatisfied0.0%
      Very Unsatisfed (1)0
      Percent Very Unsatisfied0.0%
      Primary Reason for Attending Madison College

      Number of Primary Reason Responses10
      Preparation for Getting a Job
      Percent Preparation for Getting a Job
      Career Change
      Percent Career Change
      Improvement of Existing Skills
      Percent Improvement of Existing Skills
      Preparation for Further Education
      Percent Preparation for Further Education
      Personal Interest
      Percent Personal Interest
      Percent Other0.0%
      When Employment was Obtained

      Number of When Employment Obtained Responses4
      Before Enrollment0
      Percent Before Enrollment0.0%
      While Attending the College2
      Percent While Attending the College50.0%
      After Training at the College2
      Percent After Training at the College50.0%
      Location of Employment (related and unrelated)

      Number of Employment Location Responses4
      In College District2
      Percent In College District50.0%
      In Wisconsin, Not in District2
      Percent of In Wisconsin50.0%
      Outside of Wisconsin0
      Percent Outside Wisconsin0.0%
      Employer Location Unknown0
      Percent Location Unknown0.0%
      Salary Trend
      Salary Trend2023
      Full Time Employment (Related Job)Full Time Salary Count3
      Average Monthly Wage$3,387
      Average Hourly Wage$19.69
      Average Work Hours per Week40.0
      Part Time Employment (Related Job)Part Time Salary Count
      Average Hourly Wage
      Average Work Hours per Week
    • Graduate Employers

      Graduate Employers for academic year: 2023
      Employer(s)Job TitleCity*State**Positions
      Access Community Health CenterPatient Services
      Mayo clinicCare Team AssistantTomah
      Mercy Health SystemReceptionistJanesville

      * - Only cities outside of Madison will display.

      ** - Only states outside of Wisconsin will display.

      *** - If you have a position to post, please contact Career and Employment Services at

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