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If you’d like to learn more about the Healthcare Receptionist program, we’d love to talk with you.
We’re here to answer any questions and guide you through our application process step-by-step.
Send us your contact information, and we’ll help you get started right away!
Financial Aid Available-
Program Overview
Madison College developed the Healthcare Receptionist diploma to help you get hired or promoted with the basic medical reception skills used in today’s modern healthcare offices. The skills you learn are also a pathway to the Medical Administrative Specialist program and many other programs at Madison College.
Please note: Healthcare employers require all applicants to complete and pass a background check as a condition of employment.
Get credit for your experience and prior learning.
Program Details
Students in the Healthcare Receptionist program can attend full or part-time.
Healthcare Receptionist classes are offered at the Madison College Truax campus.
Careers
Madison College's Healthcare Receptionist diploma graduates are ready for a range of professional positions in the field of healthcare reception, including:
- Medical Receptionist
- Medical Appointment Scheduler
- Department/Clinic Assistant
- Medical Customer Service Representative
With advanced training, students may find employment as:
- Medical Administrative Specialist
- Medical Transcriptionist
- Medical Word Processing Operator
- Department/Clinic Assistant – Objective, Senior
- Health Unit Coordinator
- Medical Coding Specialist
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Program Courses
Here's a sample course sequence that shows how classes for full-time students are typically organized by semester.
Once you're admitted, your full curriculum and sequence—including any pre-requisites—is defined in your Degree Progress Report.
First Semester10-103-120Digital Learning Foundations
Introduces essential digital tools and resources at Madison College. Students will explore the student homepage and key support resources, navigate important features within Brightspace, develop skills in digital file management using File Explorer/Finder and OneDrive, download and utilize Microsoft 365 applications and web conferencing tools, and conclude with an introduction to the role of AI in their educational journey.1 credit10-106-100Mindset for Success
Designed to foster the attitudes and skills that can inspire and empower you throughout your career regardless of your chosen path. Develop and improve skills in creativity, ambition, critical thinking, innovation, opportunistic thinking, and teamwork through experiential and problem-solving approaches. Become an engaged workplace contributor and develop a workforce-ready mindset.3 credits10-106-107Business Document Applications
Achieve expert-level word processing skills by learning on Microsoft Office Word. Students will utilize the software to solve practical problems in a project-based format. Explore fundamentals and best practices in document creation, editing, formatting, collaboration, tables, mail merge, desktop publishing, themes, templates, forms, and macros. Students must have the ability to key 30 WPM.3 credits10-160-178Medical Language for the Business Professional 1
This course is designed to give the beginning medical business student a working knowledge of basic anatomy, medical language, and pharmacology. Students explore general anatomy through body system study. Students explore medical language, including how medical terms are formed, and become familiar with the meaning of word roots, prefixes, and suffixes, as well as spell, define, and pronounce medical terms through understanding word components in a contextual format. Students will exhibit mastery in the use of medical dictionaries and resource materials and will demonstrate application of medical language through written documentation and communication skills. Fundamentals are discussed in relationship to health practices by body system and by the body as a whole, including pathology, diagnostic tools, therapeutic procedures, and medical imaging. A focus on medical specialty pharmacology is also incorporated into each unit of study.3 creditsSecond Semester10-106-164Customer Contact Skills
Develop a foundation in customer service knowledge and skills through inquiry and analysis of internal and external customers, verbal and nonverbal communication, listening techniques, critical thinking and problem-solving, as well as adding value to customer service interactions. Focus on the impact of technology on customer service, analyze service breakdowns and recovery, examine customer loyalty programs, and explore the diverse customer base within our global economy.2 credits10-160-165Medical Administrative Procedures
Learn administrative skills and techniques for efficient and effective function within the electronic medical office environment. Through the use of an electronic practice management platform, practical application workflow activities include patient demographics, appointment scheduling, healthcare documentation and template use, patient billing and reimbursement, insurance claims and payments, patient statements, and financial and clinical reports. Other topics include telephone procedures, introduction to diagnostic and procedural coding, diversity in healthcare, effective business meetings, travel arrangements and itineraries, and qualities of a successful healthcare professional.3 credits10-160-179Medical Language for the Business Professional 2
This course builds upon Medical Language for the Business Professional 1 and is designed to advance the medical business student’s working medical language. Students explore general anatomy through body system study. Students explore medical language, including how medical terms are formed, and become familiar with the meaning of word roots, prefixes, and suffixes, as well as spell, define, and pronounce medical terms through understanding word components in a contextual format. Students will exhibit mastery in the use of medical dictionaries and resource materials and will demonstrate application of medical language through written documentation and communication skills. Fundamentals are discussed as they relate to evaluation of health practices by body system and by the body as a whole and includes the study of pathology, diagnostic tools, therapeutic procedures, and medical imaging. A focus on medical specialty pharmacology is also incorporated into each unit of study.3 credits -
How to Apply
To Apply
Earning a degree is a great way to advance your career development opportunities, so apply today!
If you are an international student and want to apply to Madison College, or transfer your F-1 student visa here, check program availability and then complete the International Admission Process.
Note: It is recommended to only apply for a semester that has already started if you are currently enrolled in classes, or you have verified that classes are still available for that semester.
Application Dates
Fall 2026
- Application open
- Application completion deadline is November 15, 2026
Spring 2027
- Application open
- Application completion deadline is April 15, 2027
Summer 2027
- Application available on September 15, 2026
- Application completion deadline is July 15, 2027
Fall 2027
- Application available on October 15, 2026
- Application completion deadline is November 15, 2027
Admission Requirements
All materials must be submitted by the application deadline.
1. Admission Application
The online application allows you to save your work as you complete it and ensures fast, secure delivery to our office.
2. Education Completion
Submit official transcripts from the institutions you attended that indicate one of the following:
- High school completion (current high school seniors may submit an in-progress transcript)
- GED/HSED completion
- College transcript or Madison College experience showing:
- Completion of an associate degree or higher, or
- At least 30 credits completed with a minimum GPA of 2.0 on a 4-point scale
- The credits must be completed at a single college and cannot be combined with other transcripts
- Any transfer credit listed on a transcript does not count toward the 30-credit minimum
- Credits completed at Madison College are evaluated and do not require a transcript
All high school and/or college transcripts are recommended to be submitted for Credit for Prior Learning evaluation.
Additional Notes
Individual courses may have prerequisites to enroll. Admission into a certificate or waiting list does not guarantee eligibility to enroll in courses. See the Curriculum section for the list of courses for the certificate.
Questions?
Contact the Enrollment Center at EnrollmentServices@madisoncollege.edu or 608.246.6210.
Get Started!
Apply to Madison College and take the first step towards your Healthcare Receptionist career.
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Career Outcomes
After completing the Healthcare Receptionist program at Madison Area Technical College, you will be able to:
- Apply technology skills to business and administrative tasks.
- Perform routine healthcare administrative procedures.
- Maintain internal and external relationships.
- Model professionalism in the workplace.
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Graduate Summary
Graduate Report Summary Overview
2023 2024 2025 Number of Program Graduates 12 14 17 Number of Surveys Sent 12 14 17 Number of Surveys Returned 10 10 12 Percent of Surveys Returned Available for Employment 5 4 6 Percent Available for Employment 50.0% 40.0% 50.0% Not in Labor Market Percent Not in Labor Market 50.0% 60.0% 41.7% Available for Employment
2023 2024 2025 Graduates Employed 4 2 6 Percent of Graduates Employed 80.0% 50.0% 100.0% Employed in Related Occupation 3 1 4 Percent Employed in Related Occupation 75.0% 50.0% 66.7% Employed in Unrelated Occupation 1 1 2 Percent Employed in Unrelated Occupation 25.0% 50.0% 33.3% Employed - No Response 0 0 0 Percent Employed - No Response 0.0% 0.0% 0.0% Seeking Employment 1 2 0 Percent Seeking Employment 20.0% 50.0% 0.0% Reaction To Training at Madison College
2023 2024 2025 Student satisfaction Mean (Out of 4) 3.7 3.3 3.1 Number of Satisfaction Responses 7 7 7 Very Satisfied (4) 5 2 1 Percent Very Satisfied 71.4% 28.6% 14.3% Satisfied (3) 2 5 6 Percent Satisfied 28.6% 71.4% 85.7% Unsatisfied (2) 0 0 0 Percent Unsatisfied 0.0% 0.0% 0.0% Very Unsatisfied (1) Percent Very Unsatisfied 0.0% 0.0% 0.0% Primary Reason for Attending Madison College
2023 2024 2025 Number of Primary Reason Responses 10 10 12 Preparation for Getting a Job 2 2 2 Percent Preparation for Getting a Job 20.0% 20.0% 16.7% Career Change 4 4 4 Percent Career Change 40.0% 40.0% 33.3% Improvement of Existing Skills 1 0 0 Percent Improvement of Existing Skills 10.0% 0.0% 0.0% Preparation for Further Education 3 3 6 Percent Preparation for Further Education 30.0% 30.0% 50.0% Personal Interest 0 0 0 Percent Personal Interest 0.0% 0.0% 0.0% Other 0 1 0 Percent Other 0.0% 10.0% 0.0% When Employment was Obtained
2023 2024 2025 Number of When Employment Obtained Responses 4 2 6 Before Enrollment 0 2 2 Percent Before Enrollment 0.0% 100.0% 33.3% While Attending the College 2 0 4 Percent While Attending the College 50.0% 0.0% 66.7% After Training at the College 2 0 0 Percent After Training at the College 50.0% 0.0% 0.0% Location of Employment (related and unrelated)
2023 2024 2025 Number of Employment Location Responses 4 2 7 In College District 2 2 4 Percent In College District 50.0% 100.0% 57.1% In Wisconsin, Not in District 2 0 0 Percent of In Wisconsin 50.0% 0.0% 0.0% Outside of Wisconsin 0 0 1 Percent Outside Wisconsin 0.0% 0.0% 14.3% Employer Location Unknown 0 0 2 Percent Location Unknown 0.0% 0.0% 28.6% Salary Trend 2023 2024 2025 Full Time Employment (Related Job) Full Time Salary Count 3 0 3 Average Monthly Wage $3,387 $3,325 Average Hourly Wage $19.69 $19.33 Average Work Hours per Week 40.0 40.0 40.0 Part Time Employment (Related Job) Part Time Salary Count Average Hourly Wage Average Work Hours per Week -
Graduate Employers
Graduate Employers for academic year: 2025 Employer(s) Job Title City* State** Positions Finley Hospital Billing Specialist Dubuque IA New Glarus Home Nursing Services Scheduler New Glarus SSM Health Patient Access Representative * - Only cities outside of Madison will display.
** - Only states outside of Wisconsin will display.
*** - If you have a position to post, please contact Career and Employment Services at jobpostings@madisoncollege.edu
