Workshops and Skill Development
What is technical writing and why is it so important? Professionals, technical experts, and managers all require communication skills at work. Learn how to effectively communicate with an intended audience to clearly convey your intended information. Apply the principles and guidelines for technical communication through the development and review of documents, graphics and visuals.
#11706, Online, 7/9-8/6, Instructor: Kara Vogel
Learn strategies and techniques to offer exceptional and effective customer service. Learn to deal with difficult situations as well as with difficult customers and how to handle difficult conversations. Gain a better understanding of why others act as they do and develop improved responses to help de-escalate awkward and difficult situations. Learn to anticipate responses and outcomes and how to propose appropriate solutions, fix bad customer experiences, and conduct proper follow-up.
#36416, Online Live, 9/25, Thursday, 5:30-9 PM Instructor: Brent Kyzer-McHenry
This course provides a practical foundation in leadership by exploring the core behaviors, skills, and experiences needed to effectively lead individuals and teams in everyday operations. Drawing from widely recognized leadership resources and practices, it introduces key leadership styles, essential traits, and the adaptability required to meet the unique needs of both leaders and their teams. The essentials covered in this course serve as a strong base for developing more advanced leadership capabilities.
#36412, Commercial Avenue Campus, 10/1, Tuesday, 12:30-4 PM Instructor: Tim Glaeser
Reclaim control over your daily life. Discover strategies for shedding the burden of too many decisions by optimizing your routine, organizing your day and week for success. Learn the art of handling tasks promptly by eliminating or postponing actions. We'll also explore the power of single-tasking to increase your focus and productivity. Say goodbye to decision fatigue and welcome a more streamlined, efficient, and less stressful way of approaching your day.
Future offerings will be posted here
People are the most dynamic and complex aspect of any workplace, and successfully managing interpersonal relationships is one of the most challenging, yet essential, skills for leaders. This engaging and interactive session is designed to help you navigate the diverse personalities in your work environment with confidence and understanding. By fostering awareness of individual differences, you can create a more tolerant, harmonious, and productive workplace. Key Takeaways: Understand Personality Types, Enhance Team Dynamics, and Practical Management Tips.
Future offerings will be posted here
This course demonstrates how wellness is at the core of all successful leadership. Each week we’ll explore a new area of wellness, observe how it shows up in common workplace situations, practice implementing new tools to improve leadership skills, receive coaching to help navigate challenges and better understand the significance of wellness in leadership. Throughout the process you’ll learn how to become more present, better support yourself and those you lead, navigate challenging employee matters with increased ease and confidence and develop an employee leadership relationship that is based on mutual respect and teamwork.
Future offerings will be posted here
The workplace has evolved, and leading remote or hybrid teams has become an essential skill for today’s leaders. Balancing productivity, motivation, and collaboration in virtual or blended environments can be challenging, but with the right strategies, you can create a high-performing and engaged team no matter where they are. This one-hour interactive session equips leaders and team members with actionable insights and tools to thrive in remote or hybrid work settings. From mastering virtual communication to fostering team cohesion and culture, you’ll gain the knowledge and skills to lead effectively in a distributed workplace.
#37118, Online Live, 9/24, Wednesday, 6-7:30 PM Instructor: Amy Johnson
Hiring the right people is critical to building a successful organization, but it takes more than instinct to identify the best candidate. This comprehensive course is designed for anyone involved in the hiring process. In this interactive training, participants will learn how to implement compliant and consistent hiring practices, create compelling job descriptions, master candidate sourcing strategies, and conduct effective interviews that uncover top talent. Whether you’re looking to refine your current hiring approach or build a process from the ground up, this course provides actionable tools and insights to hire right the first time.
Future offerings posted here
From onboarding to crossboarding and upskilling, teams spend a good amount of time on training. Are you investing that time wisely? This full-day intensive workshop helps teams assess training strengths and challenges to better find strategies that fit their workplace. Participants will build coaching and performance management skills for common training scenarios and leave with more confidence to teach others.
#37117, Online Live, 10/15-10/29, Wednesday, 6-7:30 PM Instructor: Amy Johnson
In this 1-hour Work-Life Balance Audit class, we’ll explore how to create a more harmonious balance between your professional and personal life. If you often feel overwhelmed or stretched too thin between work and life commitments, this course is perfect for you. By the end of the session, you'll have a clearer understanding of where your time and energy are going and gain practical tools to prioritize what matters most, allowing you to achieve a healthier, more fulfilling work-life balance.
Future offerings posted here
In this 1-hour Time Spend Audit class, we'll dive into the concept of treating time like money and explore how this perspective can transform our daily lives. If you often feel like there aren’t enough hours in the day or struggle to make progress toward your goals, this course is designed for you. By the end of the call, you'll gain a new awareness of your time management habits and learn to make impactful decisions to optimize your time effectively.
Future offerings posted here