“What the ... why is it... stupid computer!” So they call the help desk – and you get them back to work. Thanks in advance.
IT-Desktop SuppoIT-Desktop Support Image of Instructor and Students
IT-Desktop Support Technician
Program Number: 311541
Your Degree:
Technical Diploma
Area of Study:
Information Technology
Delivery Method:
Some Online/Some In Person
Estimated Time to Complete:
29 Credits | Finish diploma in 1 year
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What You'll Pay
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Estimated Program Cost

$5,069.71

Financial Aid

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  • Program Overview

    The IT-Desktop Support Technician program will prepare you to provide first-level technical support to resolve software, hardware and system problems for PC users. You will develop skills to install, support, and maintain hardware and software, and to ensure that all customer requests and problems are dealt with quickly and effectively. Courses are presented in a hands-on classroom atmosphere. As a student you will be trained in hardware and software installation, configuration, and troubleshooting, basic network concepts, supporting new technologies, repairing workstations and performing upgrades.

    You will gain an understanding of how a help desk functions, and how customer service plays an important role in today’s world of technology. Career opportunities exist in all areas of the country. This program may be used to help prepare for the CompTIA A+ computer troubleshooting certification.

    Program Details

    Students in the IT-Desktop Support Technician program can attend classes full or part time. 

    IT-Desktop Support Technician classes may be offered at these Madison College campuses:

    • Madison – Truax

    ** note that if starting in Spring term, it may take 3 semesters to complete program. Courses core to the IT-Desktop Support Technician program will only be offered during the daytime for students accepted in the Spring term.

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    Careers

    Madison College IT-Desktop Support Technician graduates are ready for a range of professional positions including:

    • Computer Support Specialist
    • Customer Call Center Specialist
    • End User Support Specialist
    • Help Desk Professional
    • Microcomputer Application Specialist
    • PC Support Technician
    • Software Technician
    • Technical Help Desk Support
    • Technical Specialist

    Resources

  • Curriculum and Experience

    Prospective program students, the information below reflects the basic requirements for students admitted for the 2024-2025 academic year. To learn more about Madison College, visit us.

    Current and newly admitted program students, go directly to your Degree Progress Report to view:

    • Progress toward your specific requirements
    • Alternative (in lieu of) courses to meet specific requirements

    If you have questions after reviewing your degree progress report (advisement report), please see Advising Services.

    First Semester
    10-150-104
    3 credits
    10-151-102
    1 credit
    10-154-104
    3 credits
    10-154-184
    3 credits
    10-156-105
    1 credit
    10-801-195
    3 credits
    Second Semester
    10-103-133
    1 credit
    10-103-139
    1 credit
    10-154-122
    3 credits
    10-154-171
    3 credits
    10-154-190
    3 credits
    10-801-196
    3 credits
  • Admission

    To Apply

    Earning a degree is a great way to advance your career development opportunities, so apply today!

    International students who wish to apply for, maintain, or transfer their F-1 student visa status to Madison College are required to complete the International Admission Process.

    Application Dates

    Fall 2024

    • Application open
    • Application completion deadline is August 31, 2024

    Spring 2025

    • Application open
    • Application completion deadline is January 15, 2025

    Admission Requirements

    All materials must be submitted by the application deadline.

    1. Admission Application

    The online application allows you to save your work as you complete it and ensures fast, secure delivery to our office.

    2. Education Completion
    Official transcripts must be sent from the institutions you attended and indicate one of the following:

    • High school transcript (current high school seniors may submit an in-progress transcript)
    • GED/HSED transcript
    • College transcript(s) showing:
      • Completion of an associate degree or higher, or
      • At least 30 credits completed with a minimum GPA of 2.0 on a 4-point scale
        • The credits must be completed at a single college and cannot be combined with other transcripts
        • Any transfer credit listed on a transcript does not count toward the 30-credit minimum

    All high school and/or college transcripts are recommended to be submitted for Credit for Prior Learning evaluation.

    Additional Notes

    • Class capacity is limited and is available on a first come, first served basis.
    • Course prerequisites differ from admission requirements; admission into a program does not guarantee eligibility to enroll in courses or success in the program. Refer to program curriculum for details.

    After Acceptance

    Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at Madison College. 

    Questions?

    Contact the Enrollment Center at EnrollmentServices@madisoncollege.edu or 608.246.6210.

    apply for admission

    Get Started!

    Apply to Madison College and take the first step towards your IT-Desktop Support Technician career.

    It's Free to Apply

  • Career Outcomes

    After completing the IT-Desktop Support Technician program at Madison Area Technical College, you will be able to:

    • Manage information technology hardware
    • Manage software
    • Support computer networks
    • Provide end user support
    • Graduate Summary

      Graduate Report Summary Overview

      2023
      Number of Program Graduates19
      Number of Surveys Sent19
      Number of Surveys Returned16
      Percent of Surveys Returned
      Available for Employment6
      Percent Available for Employment37.5%
      Not in Labor Market
      Percent Not in Labor Market62.5%
      Available for Employment

      2023
      Graduates Employed5
      Percent of Graduates Employed83.3%
      Employed in Related Occupation3
      Percent Employed in Related Occupation60.0%
      Employed in Unrelated Occupation2
      Percent Employed in Unrelated Occupation40.0%
      Employed - No Response0
      Percent Employed - No Response0.0%
      Seeking Employment1
      Percent Seeking Employment16.7%
      Reaction To Training at Madison College

      2023
      Student satisfaction Mean (Out of 4)3.6
      Number of Satisfaction Responses9
      Very Satisfied (4)5
      Percent Very Satisfied55.6%
      Satisfied (3)4
      Percent Satisfied44.4%
      Unsatisfied (2)0
      Percent Unsatisfied0.0%
      Very Unsatisfed (1)0
      Percent Very Unsatisfied0.0%
      Primary Reason for Attending Madison College

      2023
      Number of Primary Reason Responses16
      Preparation for Getting a Job
      Percent Preparation for Getting a Job
      Career Change
      Percent Career Change
      Improvement of Existing Skills
      Percent Improvement of Existing Skills
      Preparation for Further Education
      Percent Preparation for Further Education
      Personal Interest
      Percent Personal Interest
      Other
      Percent Other0.0%
      When Employment was Obtained

      2023
      Number of When Employment Obtained Responses5
      Before Enrollment1
      Percent Before Enrollment20.0%
      While Attending the College3
      Percent While Attending the College60.0%
      After Training at the College1
      Percent After Training at the College20.0%
      Location of Employment (related and unrelated)

      2023
      Number of Employment Location Responses5
      In College District4
      Percent In College District80.0%
      In Wisconsin, Not in District1
      Percent of In Wisconsin20.0%
      Outside of Wisconsin0
      Percent Outside Wisconsin0.0%
      Employer Location Unknown0
      Percent Location Unknown0.0%
      Salary Trend
      Salary Trend2023
      Full Time Employment (Related Job)Full Time Salary Count2
      Average Monthly Wage$4,080
      Average Hourly Wage$23.72
      Average Work Hours per Week42.7
      Part Time Employment (Related Job)Part Time Salary Count
      Average Hourly Wage
      Average Work Hours per Week
    • Graduate Employers

      Graduate Employers for academic year: 2023
      Employer(s)Job TitleCity*State**Positions
      Per Mar Security ServicesSecurity System Technician
      Wisconsin Circuit Court Access ProgramTechnical Engineer
      Wisconsin Mutual InsuranceIT Specialist

      * - Only cities outside of Madison will display.

      ** - Only states outside of Wisconsin will display.

      *** - If you have a position to post, please contact Career and Employment Services at jobpostings@madisoncollege.edu

Ready to get started?
Your first step is to apply to Madison College. It's easy and free to apply, so get started today!
School of Science, Technology, Engineering and Mathematics

Madison Truax Campus
Main Building, C2433

1701 Wright Street
Madison, Wisconsin 53704

schoolofstem@madisoncollege.edu
608.246.6990

Hours

  • Monday – Thursday: 8 am - 4:30 pm
  • Friday: 8 am - 4:30 pm (Phone and email only.)