The IT-Desktop Support Technician program will prepare you to provide first-level technical support to resolve software, hardware and system problems for PC users. You will develop skills to install, support, and maintain hardware and software, and to ensure that all customer requests and problems are dealt with quickly and effectively. Courses are presented in a hands-on classroom atmosphere. As a student you will be trained in hardware and software installation, configuration, and troubleshooting, basic network concepts, supporting new technologies, repairing workstations and performing upgrades.
You will gain an understanding of how a help desk functions, and how customer service plays an important role in today’s world of technology. Career opportunities exist in all areas of the country. This program may be used to help prepare for the CompTIA A+ computer troubleshooting certification.
Students in the IT-Desktop Support Technician program can attend classes full or part time.
IT-Desktop Support Technician classes may be offered at these Madison College campuses:
- Madison – Truax
** note that if starting in Spring term, it may take 3 semesters to complete program. Courses core to the IT-Desktop Support Technician program will only be offered during the daytime for students accepted in the Spring term.
Connect with us on Facebook!
Madison College IT-Desktop Support Technician graduates are ready for a range of professional positions including:
- Computer Support Specialist
- Customer Call Center Specialist
- End User Support Specialist
- Help Desk Professional
- Microcomputer Application Specialist
- PC Support Technician
- Software Technician
- Technical Help Desk Support
- Technical Specialist
Curriculum and Experience
Prospective program students, the information below reflects the basic requirements for students admitted for the 2023-2024 academic year. To learn more about Madison College, visit us.
Current and newly admitted program students, go directly to your Degree Progress Report to view:
- Progress toward your specific requirements
- Alternative (in lieu of) courses to meet specific requirements
If you have questions after reviewing your degree progress report (advisement report), please see Advising Services.First SemesterSecond Semester
Earning a degree is a great way to advance your career development opportunities, so apply today!
International students who wish to apply for, maintain, or transfer their F-1 student visa status to Madison College are required to complete the International Admission Process.
- Application open
- Application completion deadline is January 15, 2024
- Application open
- Application completion deadline is August 31, 2024
All materials must be submitted by the application deadline.
1. Admission Application
The online application allows you to save your work as you complete it and ensures fast, secure delivery to our office.
2. Education Completion
Official transcripts must be sent from the institutions you attended and indicate one of the following:
- High school transcript (current high school seniors may submit an in-progress transcript)
- GED/HSED transcript
- College transcript(s) showing:
- Completion of an associate degree or higher, or
- At least 30 credits completed with a minimum GPA of 2.0 on a 4-point scale
- The credits must be completed at a single college and cannot be combined with other transcripts
- Any transfer credit listed on a transcript does not count toward the 30-credit minimum
All high school and/or college transcripts are recommended to be submitted for Credit for Prior Learning evaluation.
Class capacity is limited and is available on a first come, first served basis.
Course prerequisites differ from admission requirements; admission into a program does not guarantee eligibility to enroll in courses or success in the program. Refer to program curriculum for details.
Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at Madison College.
After completing the IT-Desktop Support Technician program at Madison Area Technical College, you will be able to:
- Manage information technology hardware
- Manage software
- Support computer networks
- Provide end user support
Graduate Report Summary Overview
2020 2021 2022 Number of Program Graduates 34 31 12 Number of Surveys Sent 34 31 12 Number of Surveys Returned 3 26 11 Percent of Surveys Returned Available for Employment 3 15 6 Percent Available for Employment 100.00% 93.80% 85.70% Not in Labor Market Percent Not in Labor Market 0.00% 68.80% 71.40% Available for Employment
2020 2021 2022 Graduates Employed 3 11 6 Percent of Graduates Employed 100.00% 73.30% 100.00% Employed in Related Occupation 0 9 6 Percent Employed in Related Occupation 0.00% 81.80% 100.00% Employed in Unrelated Occupation 3 2 0 Percent Employed in Unrelated Occupation 100.00% 18.20% 0.00% Employed - No Response 0 0 0 Percent Employed - No Response 0.00% 0.00% 0.00% Seeking Employment 0 4 0 Percent Seeking Employment 0.00% 26.70% 0.00% Reaction To Training at Madison College
2020 2021 2022 Student satisfaction Mean (Out of 4) 3.7 3.4 3.3 Number of Satisfaction Responses 3 16 7 Very Satisfied (4) 2 7 2 Percent Very Satisfied 66.70% 43.80% 28.60% Satisfied (3) 1 8 5 Percent Satisfied 33.30% 50.00% 71.40% Unsatisfied (2) 0 1 0 Percent Unsatisfied 0.00% 6.30% 0.00% Very Unsatisfed (1) 0 0 0 Percent Very Unsatisfied 0.00% 0.00% 0.00% Primary Reason for Attending Madison College
2020 2021 2022 Number of Primary Reason Responses 3 26 11 Preparation for Getting a Job 2 7 4 Percent Preparation for Getting a Job 66.70% 26.90% 36.40% Career Change 1 5 0 Percent Career Change 33.30% 19.20% 0.00% Improvement of Existing Skills 0 2 1 Percent Improvement of Existing Skills 0.00% 7.70% 9.10% Preparation for Further Education 0 10 6 Percent Preparation for Further Education 0.00% 38.50% 54.50% Personal Interest 0 2 0 Percent Personal Interest 0.00% 7.70% 0.00% Other 0 0 0 Percent Other 0.00% 0.00% 0.00% When Employment was Obtained
2020 2021 2022 Number of When Employment Obtained Responses 3 11 6 Before Enrollment 1 4 3 Percent Before Enrollment 33.30% 36.40% 50.00% While Attending the College 0 6 3 Percent While Attending the College 0.00% 54.50% 50.00% After Training at the College 2 1 0 Percent After Training at the College 66.70% 9.10% 0.00% Location of Employment (related and unrelated)
2020 2021 2022 Number of Employment Location Responses 2 7 6 In College District 2 6 6 Percent In College District 100.00% 85.70% 100.00% In Wisconsin, Not in District 0 0 0 Percent of In Wisconsin 0.00% 0.00% 0.00% Outside of Wisconsin 0 1 0 Percent Outside Wisconsin 0.00% 14.30% 0.00% Employer Location Unknown 0 0 0 Percent Location Unknown 0.00% 0.00% 0.00% Salary Trend Salary Trend 2020 2021 2022 Full Time Employment (Related Job) Full Time Salary Count 8 6 Average Monthly Wage $4,949 $3,229 Average Hourly Wage $28.77 $18.77 Average Work Hours per Week 40.9 41.7 Part Time Employment (Related Job) Part Time Salary Count Average Hourly Wage Average Work Hours per Week
Graduate Employers for academic year: 2022 Employer(s) Job Title City* State** Positions Em Sang Le Customer Services Network Engineering Technologies Helpdesk Middleton Sorge CPA IT Director Monona Travel Mart Inc IT Store Support Wisconsin Dells UW Credit Union Desktop Intern UW Credit Union IT Desktop Support Intern
* - Only cities outside of Madison will display.
** - Only states outside of Wisconsin will display.
*** - If you have a position to post, please contact Career and Employment Services at email@example.com
“What the ... why is it... stupid computer!” So they call the help desk – and you get them back to work. Thanks in advance.
IT-Desktop Support Technician
Program Number: 311541
Area of Study:
Some Online/Some In Person
Estimated Time to Complete:
28 Credits | Finish diploma in 1 year
Ready to get started?
Your first step is to apply to Madison College. It's easy and free to apply, so get started today!