“What the ... why is it... stupid computer!” So they call the help desk – and you get them back to work. Thanks in advance.
IT-Desktop SuppoIT-Desktop Support Image of Instructor and Students
IT-Desktop Support Technician
Program Number: 311541
Your Degree:
Technical Diploma
Area of Study:
Information Technology
Delivery Method:
100% In Person
Some Online / Some In Person
Estimated Time to Complete:
27 Credits | Finish training in as little as 1 year (programs vary)
financial aid icon Financial Aid Available
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What You'll Pay
Use our Net Price Calculator to estimate your tuition costs.
Estimated Tuition

$4,466.95

$3,807.00 Tuition
$659.95 Materials/Supplemental Costs
$0.00 Other Costs
  • Program Overview

    The IT-Desktop Support Technician program will prepare you to provide first-level technical support to resolve software, hardware and system problems for PC users. You will develop skills to install, support, and maintain hardware and software, and to ensure that all customer requests and problems are dealt with quickly and effectively. Courses are presented in a hands-on classroom atmosphere. As a student you will be trained in hardware and software installation, configuration, and troubleshooting, basic network concepts, supporting new technologies, repairing workstations and performing upgrades.

    You will gain an understanding of how a help desk functions, and how customer service plays an important role in today’s world of technology. Career opportunities exist in all areas of the country. This program may be used to help prepare for the CompTIA A+ computer troubleshooting certification.

    Program Details

    Students in the IT-Desktop Support Technician program can attend classes full or part time. 

    IT-Desktop Support Technician classes may be offered at these Madison College campuses:

    • Madison – Truax

    ** note that if starting in Spring term, it may take 3 semesters to complete program. Courses core to the IT-Desktop Support Technician program will only be offered during the daytime for students accepted in the Spring term.

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    Careers

    Madison College IT-Desktop Support Technician graduates are ready for a range of professional positions including:

    • Computer Support Specialist
    • Customer Call Center Specialist
    • End User Support Specialist
    • Help Desk Professional
    • Microcomputer Application Specialist
    • PC Support Technician
    • Software Technician
    • Technical Help Desk Support
    • Technical Specialist

    Resources

  • Curriculum and Experience

    Prospective program students, the information below reflects the basic requirements for students admitted for the 2021-2022 academic year. To learn more about Madison College, visit us.

    Current and newly admitted program students, go directly to your Degree Progress Report to view:

    • Progress toward your specific requirements
    • Alternative (in lieu of) courses to meet specific requirements

    If you have questions after reviewing your degree progress report (advisement report), please see Advising Services.

    First Semester
    10-103-137
    1 credit
    10-103-136
    1 credit
    10-151-102
    1 credit
    10-150-121
    3 credits
    10-154-184
    3 credits
    10-801-195
    3 credits
    Second Semester
    10-103-133
    1 credit
    10-103-139
    1 credit
    10-154-104
    3 credits
    10-154-122
    3 credits
    10-154-171
    3 credits
    10-801-196
    3 credits
  • Admission

    To Apply

    Earning a degree is a great way to advance your career development opportunities, so apply today!

    International students who wish to apply for, maintain, or transfer their F-1 student visa status to Madison College are required to complete the International Admission Process.

    Spring 2022 Application Dates

    • Application open
    • Application completion deadline is January 15, 2022

    Fall 2022 Application Dates

    • Application open
    • Application completion deadline is August 31, 2022

    Spring 2023 Application Dates

    • Application available on February 1, 2022
    • Application completion deadline is January 15, 2023

    Admission Requirements

    All materials must be submitted by the application deadline.
     

    1. Admission Application

    The online application allows you to save your work as you complete it and ensures fast, secure delivery to our office.

    2. Education Completion
    Graduation from high school, completion of GED/HSED/GED02, or completion of an associate degree or higher is required; submit official transcripts for one of the following:

    • High school or charter school transcript (current high school seniors may submit an in-progress transcript) or GED02 transcript
    • GED/HSED score report
    • College transcript showing an associate degree or higher

    3. Residency Requirement
    Per Wisconsin Statute TCS-10, because this program has limited capacity and the application deadline is after January 1 for fall and/or after May 1 for spring:
     

    Out-of-state residents

    • May only be considered after January 1 for the upcoming fall term and/or after May 1 for the upcoming spring term
    • Will not be considered if a waitlist forms

    Non-district state residents

    • May only be considered after January 1 for the upcoming fall term and/or after May 1 for the upcoming spring term
    • Will be considered if a waitlist forms
    • Minnesota residents are considered non-district state residents for admission purposes

    Learn more about residency determination and program availability.

    Additional Note(s)

    Course prerequisites differ from admission requirements; admission into a program does not guarantee eligibility to enroll in courses or success in the program. Refer to the program curriculum for details.

    After Acceptance

    Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at Madison College. 

    Questions?

    Contact the Enrollment Center at EnrollmentServices@madisoncollege.edu or 608.246.6210.

  • Career Outcomes

    After completing the IT-Desktop Support Technician program at Madison Area Technical College, you will be able to:

    • Manage information technology hardware
    • Manage software
    • Support computer networks
    • Provide end user support
    • Graduate Summary

      Graduate Report Summary Overview

      2018 2019 2020
      Number of Program Graduates 17 41 33
      Number of Surveys Sent 17 41 33
      Number of Surveys Returned 11 26 3
      Percent of Surveys Returned
      Available for Employment 8 13 3
      Percent Available for Employment 100.0% 100.0% 100.0%
      Not in Labor Market 3 13 0
      Percent Not in Labor Market 37.5% 100.0% 0.0%
      Available for Employment

      2018 2019 2020
      Graduates Employed 6 12 3
      Percent of Graduates Employed 75.0% 92.3% 100.0%
      Employed in Related Occupation 3 8 0
      Percent Employed in Related Occupation 50.0% 66.7% 0.0%
      Employed in Unrelated Occupation 3 4 3
      Percent Employed in Unrelated Occupation 50.0% 33.3% 100.0%
      Employed - No Response 0 0 0
      Percent Employed - No Response 0.0% 0.0% 0.0%
      Seeking Employment 2 1 0
      Percent Seeking Employment 25.0% 7.7% 0.0%
      Reaction To Training at Madison College

      2018 2019 2020
      Student satisfaction Mean (Out of 4) 3.3 3.2 3.7
      Number of Satisfaction Responses 8 13 3
      Very Satisfied (4) 2 4 2
      Percent Very Satisfied 25.0% 30.8% 66.7%
      Satisfied (3) 6 8 1
      Percent Satisfied 75.0% 61.5% 33.3%
      Unsatisfied (2) 0 1 0
      Percent Unsatisfied 0.0% 7.7% 0.0%
      Very Unsatisfed (1) 0 0 0
      Percent Very Unsatisfied 0.0% 0.0% 0.0%
      Primary Reason for Attending Madison College

      2018 2019 2020
      Number of Primary Reason Responses 11 26 3
      Preparation for Getting a Job 3 4 2
      Percent Preparation for Getting a Job 27.3% 15.4% 66.7%
      Career Change 5 7 1
      Percent Career Change 45.5% 26.9% 33.3%
      Improvement of Existing Skills 0 1 0
      Percent Improvement of Existing Skills 0.0% 3.8% 0.0%
      Preparation for Further Education 3 13 0
      Percent Preparation for Further Education 27.3% 50.0% 0.0%
      Personal Interest 0 1 0
      Percent Personal Interest 0.0% 3.8% 0.0%
      Other 0 0 0
      Percent Other 0.0% 0.0% 0.0%
      When Employment was Obtained

      2018 2019 2020
      Number of When Employment Obtained Responses 4 12 3
      Before Enrollment 0 1 1
      Percent Before Enrollment 0.0% 8.3% 33.3%
      While Attending the College 2 8 0
      Percent While Attending the College 50.0% 66.7% 0.0%
      After Training at the College 2 3 2
      Percent After Training at the College 50.0% 25.0% 66.7%
      Location of Employment (related and unrelated)

      2018 2019 2020
      Number of Employment Location Responses 6 12 3
      In College District 5 11 2
      Percent In College District 83.3% 91.7% 66.7%
      In Wisconsin, Not in District 1 1 1
      Percent of In Wisconsin 16.7% 8.3% 33.3%
      Outside of Wisconsin 0 0 0
      Percent Outside Wisconsin 0.0% 0.0% 0.0%
      Employer Location Unknown 0 0 0
      Percent Location Unknown 0.0% 0.0% 0.0%
      Salary Trend
      Salary Trend 2018 2019 2020
      Full Time Employment (Related Job) Full Time Salary Count 2 5
      Average Monthly Wage $2,838 $3,133
      Average Hourly Wage $16.50 $18.21
      Average Work Hours per Week 40.0 44.0
      Part Time Employment (Related Job) Part Time Salary Count 1 3
      Average Hourly Wage $14.00 $14.17
      Average Work Hours per Week 16.0 24.3
Ready to get started?
Your first step is to apply to Madison College. It's easy and free to apply, so get started today!
Contact the School of Technologies and Trades

Madison Truax Campus
Main Building, A2105

1701 Wright Street
Madison, Wisconsin 53704

tandt@madisoncollege.edu
608.246.6800

Se habla Español.

Hours

  • Monday – Friday: 8 am - 4:30 pm