Help people navigate those pesky technical difficulties and get used to hearing “Thank you!” a lot.
IT-Service Desk Technician Image
IT-Service Desk Technician Apprenticeship
Program Number: 501541
Your Degree:
Area of Study:
Information Technology
Delivery Method:
Some Online/Some In Person
Estimated Time to Complete:
9 Credits | Finish paid training and class time in 1 year
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Estimated Program Cost

  • Program Overview

    Work Description

    An IT-Service Desk Apprentice is responsible for fielding incoming technical support communications and tickets, troubleshooting issues, communicating over the phone, email, chat, resolving help inquiries.


    • 1 years (12 months of not less than 2144 hours)
    • 144 hours over 12 months
    • Transition-to-Trainer Course in the final year of the apprenticeship

    Learn more from the Wisconsin Department of Workforce Development.

    Program Details

    IT-Service Desk Apprenticeship courses may be offered at these Madison College campuses:

    • Madison - Truax


    Madison College IT-Service Desk Apprenticeship graduates are prepared to:

    • Computer Support Technician
    • Service Desk Technician
    • Technical Support Specialist
    • Help Desk Specialist
  • Curriculum and Experience

    Prospective program students, the information below reflects the basic requirements for students admitted for the 2023-2024 academic year. To learn more about Madison College, visit us.

    Current and newly admitted program students, go directly to your Degree Progress Report to view:

    • Progress toward your specific requirements
    • Alternative (in lieu of) courses to meet specific requirements

    If you have questions after reviewing your degree progress report (advisement report), please see Advising Services.

    First Semester
    3 credits
    3 credits
    Second Semester
    3 credits
  • Admission

    How to Apply

    IT-Service Desk Apprentice applicants must find an apprenticeship with a sponsoring employer on their own (similar to looking for a job). Once the applicant has found a position, the employer starts the apprenticeship registration process by contacting a Bureau of Apprenticeship Standards (BAS) Representative for their county.


    Application Requirements

    Minimum Qualifications:  

    • Be at least 18 years of age
    • Have a high school diploma, GED or equivalency
    • Have a valid government-issued photo identification

    Minimum Qualifications for Companies:

    • Must have been in business for one year.
  • Career Outcomes

    Graduates of the IT-Service Desk Apprenticeship are prepared to:

    • Process incoming customer contact (call/ticket/chat)
    • Triage the issue
    • Communicate triage results with customer
    • Solve the issue
    • Escalate the issue
    • Follow-up with issue
Contact the School of Technologies and Trades

Madison Truax Campus
Main Building, A2105

1701 Wright Street
Madison, Wisconsin 53704


Monday - Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm (phone or email only)