Madison College provides classroom instruction to employer-sponsored apprentices receiving on-the-job training in IT support.
Madison College Campus
IT-Service Desk Technician Apprenticeship
Program Number: 501541
Your Degree:
Apprenticeship
Area of Study:
Information Technology
Delivery Method:
Some Online/Some In Person
Estimated Time to Complete:
9 Credits | Finish paid training and class time in 1 year
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Estimated Program Cost
$1,560.72

  • Program Overview

    This apprenticeship is only for working professionals who are sponsored by their employer.

    See our Desktop Support Technician technical diploma if you’re interested in beginning your career in information technology.

    Service Desk Technician Apprenticeship Training

    • 1 year (12 months if not less than 2,144 hours)
    • 144 hours over 12 months
    • Complete the Transition-to-Trainer course in the final year of the apprenticeship

    Service Desk Technician apprenticeship courses are held at the Madison College Truax campus.

    How To Get Started on an IT Apprenticeship

    • A potential apprentice must first have an employment opportunity as the basic requirement for any apprenticeship.
    • Each employer has their own requirements for entry into their apprenticeship program.
    • The apprenticeship applicant would need to contact the employer's human resources department to see what apprenticeship opportunities are available.

    Once the applicant has found and secured an apprenticeship position, the employer starts the apprenticeship registration process by contacting a Bureau of Apprenticeship Standards (BAS) Representative for their Wisconsin county.

    Learn more about how to get started with an apprenticeship from the Wisconsin Department of Workforce Development.

  • Curriculum and Experience

    Prospective program students, the information below reflects the basic requirements for students admitted for the 2025-2026 academic year. To learn more about Madison College, visit us.

    Current and newly admitted program students, go directly to your Degree Progress Report to view:

    • Progress toward your specific requirements
    • Alternative (in lieu of) courses to meet specific requirements

    If you have questions after reviewing your degree progress report (advisement report), please see Advising Services.

    First Semester
    10-154-104
    A+ Hardware Essentials
    3 credits
    10-154-184
    Enterprise Client
    3 credits
    Second Semester
    10-154-122
    IT Service Concepts
    3 credits

  • Admission

    IT-Service Desk Apprentice applicants must find an apprenticeship with a sponsoring employer on their own (similar to looking for a job).

    Once the applicant has found a position, the employer starts the apprenticeship registration process by contacting a Bureau of Apprenticeship Standards (BAS) Representative for their county.

    Minimum Qualifications

    • Be at least 18 years of age
    • Have a high school diploma, GED or equivalency
    • Have a valid government-issued photo identification

    Minimum Qualifications for Companies

    • Must have been in business for one year.
School of Science, Technology, Engineering and Mathematics

Madison Truax Campus
Main Building, C2433

1701 Wright Street
Madison, Wisconsin 53704

schoolofstem@madisoncollege.edu
608.246.6990

Hours

  • Monday – Thursday: 8 am - 4:30 pm
  • Friday: 8 am - 4:30 pm (Phone and email only.)