IT-Service Desk Technician

Apprenticeship

Program Number: 501541

Area of Study: Information Technology

Delivery Method:
Some Online / Some In Person*
Overview

Work Description

An IT-Service Desk Apprentice is responsible for fielding incoming technical support communications and tickets, troubleshooting issues, communicating over the phone, email, chat, resolving help inquiries.
 

Training

  • 1 years (12 months of not less than 2144 hours)
  • 144 hours over 12 months
  • Transition-to-Trainer Course in the final year of the apprenticeship

Learn more from the Wisconsin Department of Workforce Development.

 

Program Details

IT-Service Desk Apprenticeship courses may be offered at these Madison College campuses:

 

  • Madison - Truax

 Explore financial aid eligibility for IT-Service Desk Apprentice.

Admission

How to Apply

IT-Service Desk Apprentice applicants must find an apprenticeship with a sponsoring employer on their own (similar to looking for a job). Once the applicant has found a position, the employer starts the apprenticeship registration process by contacting a Bureau of Apprenticeship Standards (BAS) Representative for their county.
 

Application Requirements

Minimum Qualifications:  

  • Be at least 18 years of age
  • Have a high school diploma, GED or equivalency
  • Have a valid government-issued photo identification

Minimum Qualifications for Companies:

  • Must have been in business for one year.
Curriculum

Prospective program students, the information below reflects the basic requirements for students admitted for the 2021-2022 academic year. To learn more about Madison College, visit us.

Current program students (including newly admitted), go directly to your Degree Progress Report (also referred to as an Advising Report or Academic Requirements) to view:

  • Progress toward your specific requirements
  • Alternative (in lieu of) courses to meet specific requirements

If you have questions after reviewing your report, please see Advising Services.

Transfer

There are currently no Transfer Partnerships for this program. Review our Transfer Opportunities page for information on all Madison College transfer options.

Outcomes

Graduates of the IT-Service Desk Apprenticeship are prepared to:

  • Process incoming customer contact (call/ticket/chat)
  • Triage the issue
  • Communicate triage results with customer
  • Solve the issue
  • Escalate the issue
  • Follow-up with issue
Careers

Madison College IT-Service Desk Apprenticeship graduates are prepared to:

  • Computer Support Technician
  • Service Desk Technician
  • Technical Support Specialist
  • Help Desk Specialist