An IT-Service Desk Apprentice is responsible for fielding incoming technical support communications and tickets, troubleshooting issues, communicating over the phone, email, chat, resolving help inquiries.
- 1 years (12 months of not less than 2144 hours)
- 144 hours over 12 months
- Transition-to-Trainer Course in the final year of the apprenticeship
Learn more from the Wisconsin Department of Workforce Development.
IT-Service Desk Apprenticeship courses may be offered at these Madison College campuses:
Explore financial aid eligibility for IT-Service Desk Apprentice.