Healthcare Receptionist

Technical Diploma

Program Number: 301602

Credits: 25

Area of Study: Business

Delivery Method:
100% Online*
Some Online / Some In Person*

Financial Aid Available

Estimated Program Cost:

Tuition - $3,525.00
Materials/Supplemental Costs
Other Costs
Total Estimated Program Costs*:

Madison College developed the Healthcare Receptionist diploma to help you get hired or promoted with the basic medical reception skills used in today’s modern healthcare offices. The skills you learn are also a pathway to the Medical Administrative Specialist program and many other programs at Madison College.

Please note: Healthcare employers require all applicants complete and pass a background check as a condition of employment.

Get credit for your experience and prior learning.

Program Details

Students in the Healthcare Receptionist program can attend full or part time.

Healthcare Receptionist classes may be offered at these Madison College campuses:

  • Madison - Truax
  • Fort Atkinson
  • Watertown

Explore financial aid eligibility for this program.


To Apply

  • Visit MATC to learn more about the Madison College experience including campus tours and program open houses.

After Acceptance

Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at MATC. 


Contact the Enrollment Center at or (608) 246-6210.



Prospective program students, the information below reflects the basic requirements for students admitted for the 2021-2022 academic year. To learn more about Madison College, visit us.

Current program students (including newly admitted), go directly to your Degree Progress Report (also referred to as an Advising Report or Academic Requirements) to view:

  • Progress toward your specific requirements
  • Alternative (in lieu of) courses to meet specific requirements

If you have questions after reviewing your report, please see Advising Services.


There are currently no Transfer Partnerships for this program. Review our Transfer Opportunities page for information on all Madison College transfer options.


After completing the Healthcare Receptionist program at Madison Area Technical College, you will be able to:

  • Apply technology skills to business and administrative tasks.
  • Perform routine healthcare administrative procedures.
  • Maintain internal and external relationships.
  • Model professionalism in the workplace.

Madison College's Healthcare Receptionist diploma graduates are ready for a range of professional positions in the field of healthcare reception including:

  • Medical Receptionist
  • Medical Appointment Scheduler
  • Department/Clinic Assistant
  • Medical Customer Service Representative

With advanced training, students may find employment as:

  • Medical Administrative Specialist
  • Medical Transcriptionist
  • Medical Word Processing Operator
  • Department/Clinic Assistant – Objective, Senior
  • Health Unit Coordinator
  • Medical Coding Specialist

Find open jobs in this industry on Handshake

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  • Graduate Summary
    Graduate Report Summary Overview

    Number of Program Graduates163025
    Number of Surveys Sent153025
    Number of Surveys Returned12244
    Percent of Surveys Returned80.0%80.0%16.0%
    Available for Employment6153
    Percent Available for Employment85.7%88.2%75.0%
    Not in Labor Market681
    Percent Not in Labor Market85.7%47.1%25.0%
    Available for Employment

    Graduates Employed6123
    Percent of Graduates Employed100.0%80.0%100.0%
    Employed in Related Occupation541
    Percent Employed in Related Occupation83.3%33.3%33.3%
    Employed in Unrelated Occupation172
    Percent Employed in Unrelated Occupation16.7%58.3%66.7%
    Employed - No Response010
    Percent Employed - No Response0.0%8.3%0.0%
    Seeking Employment030
    Percent Seeking Employment0.0%20.0%0.0%
    Reaction To Training at Madison College

    Student satisfaction Mean (Out of 4)
    Number of Satisfaction Responses7174
    Very Satisfied (4)4112
    Percent Very Satisfied57.1%64.7%50.0%
    Satisfied (3)352
    Percent Satisfied42.9%29.4%50.0%
    Unsatisfied (2)010
    Percent Unsatisfied0.0%5.9%0.0%
    Very Unsatisfed (1)000
    Percent Very Unsatisfied0.0%0.0%0.0%
    Primary Reason for Attending Madison College

    Number of Primary Reason Responses12244
    Preparation for Getting a Job172
    Percent Preparation for Getting a Job8.3%29.2%50.0%
    Career Change292
    Percent Career Change16.7%37.5%50.0%
    Improvement of Existing Skills200
    Percent Improvement of Existing Skills16.7%0.0%0.0%
    Preparation for Further Education680
    Percent Preparation for Further Education50.0%33.3%0.0%
    Personal Interest100
    Percent Personal Interest8.3%0.0%0.0%
    Percent Other0.0%0.0%0.0%
    When Employment was Obtained

    Number of When Employment Obtained Responses5113
    Before Enrollment331
    Percent Before Enrollment60.0%27.3%33.3%
    While Attending the College141
    Percent While Attending the College20.0%36.4%33.3%
    After Training at the College141
    Percent After Training at the College20.0%36.4%33.3%
    Location of Employment (related and unrelated)

    Number of Employment Location Responses6133
    In College District5121
    Percent In College District83.3%92.3%33.3%
    In Wisconsin, Not in District100
    Percent of In Wisconsin16.7%0.0%0.0%
    Outside of Wisconsin002
    Percent Outside Wisconsin0.0%0.0%66.7%
    Employer Location Unknown010
    Percent Location Unknown0.0%7.7%0.0%
    Salary Trend
    Salary Trend201820192020
    Full Time Employment (Related Job)Full Time Salary Count31
    Average Monthly Wage$2,528$2,580
    Average Hourly Wage$14.70$15.00
    Average Work Hours per Week39.340.0
    Part Time Employment (Related Job)Part Time Salary Count12
    Average Hourly Wage$10.00$14.28
    Average Work Hours per Week18.023.5
  • Graduate Employers
    Graduate Employers for academic year: 2019
    Employer(s) Job Title City* State** Positions
    Brookdale Receptionist
    Employment & Training Association Employment & Training Specialist
    UW Health Patient Scheduling Representative

    * - Only cities outside of Madison will display.

    ** - Only states outside of Wisconsin will display.

    *** - If you have a position to post, please contact Career and Employment Services at

Related Programs 

Flexible Learning Options

We offer a variety of flexible learning options including hybrid, online, and online-live instruction. Out-of-state students can complete the Healthcare Receptionist program completely online without paying out-of-state tuition.