Healthcare Receptionist

Technical Diploma

Program Number: 301602

Credits: 25

Area of Study: Business

Delivery Method:
100% Online*
Some Online / Some In Person*

Financial Aid Available

Estimated Program Cost:

Tuition - $3,472.50
Materials/Supplemental Costs
Other Costs
Total Estimated Program Costs*:

Madison College developed the Healthcare Receptionist diploma to help you get hired or promoted with the basic medical reception skills used in today’s modern healthcare offices. The skills you learn are also a pathway to the Medical Administrative Specialist program and many other programs at Madison College.

Please note: Healthcare employers require all applicants complete and pass a background check as a condition of employment.

Get credit for your experience and prior learning.

Program Details

Students in the Healthcare Receptionist program can attend full or part time.

Healthcare Receptionist classes may be offered at these Madison College campuses:

  • Madison - Truax
  • Fort Atkinson
  • Watertown

Explore financial aid eligibility for this program.


To Apply

  • Visit MATC to learn more about the Madison College experience including campus tours and program open houses.

After Acceptance

Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at MATC. 


Contact the Enrollment Center at or (608) 246-6210.



Prospective program students, the information below reflects the basic requirements for students admitted for the 2021-2022 academic year. To learn more about Madison College, visit us.

Current program students (including newly admitted), go directly to your Degree Progress Report (also referred to as an Advising Report or Academic Requirements) to view:

  • Progress toward your specific requirements
  • Alternative (in lieu of) courses to meet specific requirements

If you have questions after reviewing your report, please see Advising Services.


There are currently no Transfer Partnerships for this program. Review our Transfer Opportunities page for information on all Madison College transfer options.


After completing the Healthcare Receptionist program at Madison Area Technical College, you will be able to:

  • Apply technology skills to business and administrative tasks.
  • Perform routine healthcare administrative procedures.
  • Maintain internal and external relationships.
  • Model professionalism in the workplace.

Madison College's Healthcare Receptionist diploma graduates are ready for a range of professional positions in the field of healthcare reception including:

  • Medical Receptionist
  • Medical Appointment Scheduler
  • Department/Clinic Assistant
  • Medical Customer Service Representative

With advanced training, students may find employment as:

  • Medical Administrative Specialist
  • Medical Transcriptionist
  • Medical Word Processing Operator
  • Department/Clinic Assistant – Objective, Senior
  • Health Unit Coordinator
  • Medical Coding Specialist

Find open jobs in this industry on Handshake

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  • Graduate Summary
    Graduate Report Summary Overview

    Number of Program Graduates1630
    Number of Surveys Sent1530
    Number of Surveys Returned1224
    Percent of Surveys Returned80.00%80.00%
    Available for Employment615
    Percent Available for Employment50.00%62.50%
    Not in Labor Market68
    Percent Not in Labor Market50.00%33.30%
    Available for Employment

    Graduates Employed612
    Percent of Graduates Employed100.00%80.00%
    Employed in Related Occupation54
    Percent Employed in Related Occupation83.30%33.30%
    Employed in Unrelated Occupation17
    Percent Employed in Unrelated Occupation16.70%58.30%
    Employed - No Response01
    Percent Employed - No Response0.00%8.30%
    Seeking Employment03
    Percent Seeking Employment0.00%20.00%
    Reaction To Training at Madison College

    Student satisfaction Mean (Out of 4)3.63.6
    Number of Satisfaction Responses717
    Very Satisfied (4)411
    Percent Very Satisfied57.10%64.70%
    Satisfied (3)35
    Percent Satisfied42.90%29.40%
    Unsatisfied (2)01
    Percent Unsatisfied0.00%5.90%
    Very Unsatisfed (1)00
    Percent Very Unsatisfied0.00%0.00%
    Primary Reason for Attending Madison College

    Number of Primary Reason Responses1224
    Preparation for Getting a Job17
    Percent Preparation for Getting a Job8.30%29.20%
    Career Change29
    Percent Career Change16.70%37.50%
    Improvement of Existing Skills20
    Percent Improvement of Existing Skills16.70%0.00%
    Preparation for Further Education68
    Percent Preparation for Further Education50.00%33.30%
    Personal Interest10
    Percent Personal Interest8.30%0.00%
    Percent Other0.00%0.00%
    When Employment was Obtained

    Number of When Employment Obtained Responses511
    Before Enrollment33
    Percent Before Enrollment60.00%27.30%
    While Attending the College14
    Percent While Attending the College20.00%36.40%
    After Training at the College14
    Percent After Training at the College20.00%36.40%
    Location of Employment (related and unrelated)

    Number of Employment Location Responses613
    In College District512
    Percent In College District83.30%92.30%
    In Wisconsin, Not in District10
    Percent of In Wisconsin16.70%0.00%
    Outside of Wisconsin00
    Percent Outside Wisconsin0.00%0.00%
    Employer Location Unknown01
    Percent Location Unknown0.00%7.70%
    Salary Trend
    Salary Trend20182019
    Full Time Employment (Related Job)Full Time Salary Count31
    Average Monthly Wage$2,528 $2,580
    Average Hourly Wage$14.70 $15.00
    Average Work Hours per Week39.340
    Part Time Employment (Related Job)Part Time Salary Count12
    Average Hourly Wage$10.00 $14.29
    Average Work Hours per Week1823.5
  • Graduate Employers
    Graduate Employers for academic year: 2019
    Employer(s) Job Title City* State** Positions
    Brookdale Receptionist
    Employment & Training Association Employment & Training Specialist
    UW Health Patient Scheduling Representative

    * - Only cities outside of Madison will display.

    ** - Only states outside of Wisconsin will display.

    *** - If you have a position to post, please contact Career and Employment Services at

Related Programs 

Flexible Learning Options

We offer a variety of flexible learning options including hybrid, online, and online-live instruction. Out-of-state students can complete the Healthcare Receptionist program completely online without paying out-of-state tuition.