Hospitality Specialist

Embedded Technical Diploma

Program number: 311094


Hospitality Specialist, the one-year technical diploma at Madison College, is designed to help you obtain skills needed to begin or continue your career in the expansive hospitality industry. Hospitality includes careers in tourism, hotels and resorts, gaming establishments, event services, restaurants, bakeries, catering services, health care facilities and schools.

The Hospitality Specialist program incorporates comprehensive hands-on learning experiences that will prepare you for a wide range of career opportunities in hospitality. You will hone your skills in customer service and communication, learn about industry trends, marketing, business, accounting fundamentals, social media, meeting management, and law.

After completing the Hospitality Specialist diploma you have the opportunity to further your education and expand you career potential by enrolling in our Hospitality Management associate degree program.

Some of the courses for this program may be available online.


To Apply

  • Visit MATC to learn more about the Madison College experience including campus tours and program open houses.

After Acceptance

Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at MATC. 


Contact the Enrollment Center at or (608) 246-6210.



Prospective program students, the information below reflects the basic requirements for students admitted for the 2019-2020 academic year. To learn more about Madison College, visit us.

Current program students (including newly admitted), go directly to your Degree Progress Report (also referred to as an Advising Report or Academic Requirements) to view:

  • Progress toward your specific requirements
  • Alternative (in lieu of) courses to meet specific requirements

If you have questions after reviewing your report, please see Advising Services.


Completion of the Hospitality Specialist technical diploma at Madison College will prepare you for valuable work as a:

  • Front Desk Representative
  • Tour Guide
  • Casino, Bar or Restaurant Supervisor
  • Operations Specialist
  • Meeting, Event or Convention Coordinator

Find open jobs in this industry on Wisconsin TechConnecttm

Wisconsin TechConnect Connecting Skills with Jobs

  • Estimated Program Cost
    # of Credits for Completion
    Materials/Supplemental Costs
    Other Costs
    Total Estimated Program Costs:
    (book costs not included)
  • Graduate Summary
    Graduate Report Summary Overview

    2017 2018
    Number of Program Graduates 3 7
    Number of Surveys Sent 3 7
    Number of Surveys Returned 1 3
    Percent of Surveys Returned 33.30% 42.90%
    Available for Employment 0 1
    Percent Available for Employment 100.00%
    Not in Labor Market 1 2
    Percent Not in Labor Market 200.00%
    Available for Employment

    2017 2018
    Graduates Employed 0 1
    Percent of Graduates Employed 100.00%
    Employed in Related Occupation 0 0
    Percent Employed in Related Occupation 0.00%
    Employed in Unrelated Occupation 0 0
    Percent Employed in Unrelated Occupation 0.00%
    Employed - No Response 0 1
    Percent Employed - No Response 100.00%
    Seeking Employment 0 0
    Percent Seeking Employment 0.00%
    Reaction To Training at Madison College

    2017 2018
    Student satisfaction Mean (Out of 4) 0 3 0
    Number of Satisfaction Responses 0 1
    Very Satisfied 0 0
    Percent Very Satisfied 0.00%
    Satisfied 0 1
    Percent Satisfied 100.00%
    Unsatisfied 0 0
    Percent Unsatisfied 0.00%
    Very Unsatisfied 0 0
    Percent Very Unsatisfied 0.00%
    Primary Reason for Attending Madison College

    2017 2018
    Number of Primary Reason Responses 1 3
    Preparation for Getting a Job 0 1
    Percent Preparation for Getting a Job 0.00% 33.30%
    Career Change 0 0
    Percent Career Change 0.00% 0.00%
    Improvement of Existing Skills 0 0
    Percent Improvement of Existing Skills 0.00% 0.00%
    Preparation for Further Education 1 2
    Percent Preparation for Further Education 100.00% 66.70%
    Personal Interest 0 0
    Percent Personal Interest 0.00% 0.00%
    Other 0 0
    Percent Other 0.00% 0.00%
    When Employment was Obtained

    2017 2018
    Number of When Employment Obtained Responses 0 0
    Before Enrollment 0 0
    Percent Before Enrollment
    While Attending the College 0 0
    Percent While Attending the College
    After Training at the College 0 0
    Percent After Training at the College
    Location of Employment (related and unrelated)

    2017 2018
    Number of Employment Location Responses 0 1
    In College District 0 0
    Percent In College District 0.00%
    In Wisconsin, Not in District 0 0
    Percent of In Wisconsin 0.00%
    Outside of Wisconsin 0 0
    Percent Outside Wisconsin 0.00%
    Employer Location Unknown 0 1
    Percent Location Unknown 100.00%
    Salary Trend
    Salary Trend 2017 2018
    Full Time Employment (Related Job) Full Time Salary Count
    Average Monthly Wage
    Average Hourly Wage
    Average Work Hours per Week
    Part Time Employment (Related Job) Part Time Salary Count
    Average Hourly Wage
    Average Work Hours per Week


Related Programs

Flexible Learning Options

Out-of-state students can complete the Hospitality Specialist program completely online without paying out-of-state tuition.